Terrible experience, I travel for work all over the country, I have stayed here before, so I rebooked... 30 minutes prior to me arriving, I get a call from the front desk, saying they are cancelling my reservation, there is a flood in the room they put me in, and are full and have no rooms available to put me in. No help with a credit, no help with getting me booked elswhere and no assistance with a resolution.....Sorry, too bad was the sense I got...I have great status with this hotel chain, I am loyal and professional...I had to rebook elsewhere and fortunately the other local places had availability...I never post bad reviews, but wanted to make others aware of how the situation was handeled.