Navigating the check-in process was a bit rocky. Initially, the first receptionist didn't request identification and promptly handed over our key after I stated my name. There was also a slight discrepancy regarding the length of our stay, which was quickly corrected. However, upon reaching our assigned room, we were surprised to find it already occupied.
We returned to the front desk and spoke with a different receptionist who apologized for the error, explaining that another guest shared my name. She reconfirmed our one-night reservation and provided new keys. Unfortunately, these keys failed to grant us access to the second room.
Finally, we approached the platinum/gold reception desk versus the regular receptionist line and Ken was incredibly apologetic. She acknowledged the inconvenience, generously upgraded our room, and thankfully, these keys worked. This series of issues was particularly frustrating considering our early 2 am wake-up, a 5-hour drive to the airport, and our arrival at the hotel around 3 pm, with a wedding to attend at 6 pm.