Day shift manager needs to go back to Hotel and Hospitality training. He is just a pupit to the owners greed for money. They have no clue that they are in the service business
Ramon
2025 年 5 月入住 5 晚
4/10
There were small ants in the bathroom, bedroom and living room every day that I was there for 3 days.the fire alarm went off at 1040pm last night and The staff had no idea how to shut it off and declined fire department assistance so we had to call 911 to get the fire department over and they could not shut off the alarm so they had to call a tech from the security company just to come over and shut the alarm off and this lasted about two and a half hours...
Joseph William
2025 年 5 月入住 3 晚
10/10
Anolitud
RAYMUNDO
2025 年 4 月入住 4 晚
8/10
RECOMENDABLE 100 %
Catalina
2025 年 5 月入住 2 晚
10/10
Second time here. It's nice for a hotel and feels more comfortable than other hotels
Varvara
2025 年 5 月入住 1 晚
2/10
We found a blood stain on our sheets. We were offered a different room but we decided to go to another hotel instead. Also the hallways smelt like smoke even though it said non smoking.
Sydnei
2025 年 5 月入住 1 晚
10/10
Second time we stay there I personally really like it as well as my kids
Claudia
2025 年 5 月入住 2 晚
10/10
This is the best spot in San Antonio for a quiet night and basically the top of line amenities you would need. Great spot for extended stay.
Nikolas
2025 年 4 月入住 2 晚
10/10
manuel
2025 年 5 月入住 1 晚
6/10
It was ok. Service was lacking and not friendly (except for one guy). Needed bedding for sofa couch, phones don’t work to call front desk. So we go down and all they do is hand us a bunch of things. Next day asked for fresh towels before we left for the day. Came back and still nothing. Halls smelled like pot. Told front desk and all I got was “oh well”.
Yale
2025 年 5 月入住 2 晚
10/10
Liza
2025 年 5 月入住 1 晚
8/10
Ok everything
Martha
2025 年 5 月入住 1 晚
10/10
I liked that it has a full fridge with a stove top. Really spacious room with a comfortable bed.
victor
2025 年 4 月入住 1 晚
2/10
We found out till after that they confused my brothers and my room. My room key kept giving issues and they double charged my card. I paid when i got to the hotel and was told i was good and saw the charge on my card app. Then when checking out another person told me my "card did not register correctly last time" so they made me pay again. My card now has a double charge and the receptionist said i "should get the first charge back but if they dont i have to call back to get my refund". The inconvenience of the whole situation on my funds during a trip has left me only giving 1 star.
Ruby
2025 年 4 月入住 2 晚
10/10
I came into Texas from GA with my 2 dogs and booked last minute, so the stay was comfortable and decent for a dog friendly hotel, staff was very friendly as well. Beds were comfy
Kristen
2025 年 2 月入住 1 晚
4/10
Very nice and clean. 2 rooms in the suite are plus! Bed not too comfortable. Pillows fair to midland.
Pamela
2025 年 4 月入住 5 晚
2/10
Las instalaciones son viejas, y no se ven limpias.
El sofá cama estaba en mal estado.
Los colchones estaban manchados
Las toallas huelen feo
Hay pocas opciones de alimentos en el desayuno
No hay agua, ni café suficiente aún durante la hora del desayuno.
No hay agua disponible fuera de horario del desayuno
Hay insectos en la tarja y en la cocineta
Los botes de basura de áreas comunes siempre están llenos
Definitivamente muy mala experiencia. Primera y última vez que me quedo ahí
Ildefonso
2025 年 4 月入住 5 晚
2/10
My room was outdated and upon arrival when checking in I wasn’t informed that I had to pay a $100 deposit. That wasn’t disclose when I booked my room with Expedia. I feel that it should have been stated it should’ve been in writing, but nevertheless, I paid it. I was told that I would get it back when I checked out my bed was very hard. My room was very cold and to top it out. The icemaker did not work. The toilet was the size to accommodate a toddler or a midget.
Martha
2025 年 4 月入住 1 晚
10/10
Carlos
2025 年 3 月入住 1 晚
6/10
One day wirhoit water… insects in the kitchen… elevador súper old…
Luis Humberto
2025 年 4 月入住 7 晚
4/10
For starters, there were two roaches in my unit. One crawled all on my clothes.
I was in town for the Final Four and needed a comfortable place to lay my head down after a long day of work. The Sonesta served that purpose, but outside of that I wouldn't recommend staying here. I spent five nights here, and no one came to clean my room despite multiple requests. My key card stopped working five times for some reason too. It didn't even work the first time they gave it to me.
The room was decently clean, and the mini-kitchen was nice. Those are pretty much the only redeeming factors.
Dorian
2025 年 4 月入住 5 晚
10/10
I love to stay at sonesta e s whenever I travel. This weekend is the second time I have stayed at the San. Antonio location and i can honestly say that I have finally found my hom away from home. my place.finally found