The room was not clean and there were multiple issues such as clogged sink, bathroom hardware non operational, light not functioning. We have a list of 15 issues we are reporting to the hotel.
Lorna
2025 年 4 月入住 5 晚
2/10 糟糕
Abran
2025 年 4 月 28 日
满意:员工和服务
不满意:住宿条件和设施
The room look like they started to renovate and never finished. I will no longer be staying with SpringHill Suites.
Abran
2025 年 3 月入住 1 晚
2/10 糟糕
Abran
与家人及幼儿出行
2025 年 4 月 28 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
The room we got looks like it’s way overdue for repairs. Too many to list, it felt like I was staying in a room that was half assed renovated. I will book with a different hotel on my next visit. Sorry SpringHill but you are too old now and ill-maintained.
Abran
2025 年 4 月入住 1 晚
10/10 超赞
Gloria
2025 年 4 月 21 日
满意:清洁度、员工和服务、住宿条件和设施
Love the hotel
Gloria
2025 年 4 月入住 1 晚
10/10 超赞
Yamina
与家人出行
2025 年 4 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was good.
Yamina
2025 年 4 月入住 2 晚
10/10 超赞
Garry
与家人出行
2025 年 4 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome staff!!!! Very comfortable room. Total Four Seasons experience.
Garry
2025 年 4 月入住 1 晚
10/10 超赞
Eric
2025 年 4 月 7 日
满意:清洁度、员工和服务、住宿条件和设施
Awesome
Eric
2025 年 4 月入住 1 晚
10/10 超赞
Omar
与家人出行
2025 年 4 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
Omar
2024 年 12 月入住 3 晚
10/10 超赞
Chinnesa
2025 年 3 月 29 日
满意:清洁度、员工和服务、住宿条件和设施
Nice
Chinnesa
2025 年 3 月入住 2 晚
10/10 超赞
Chinnesa
与家人出行, 与配偶出行
2025 年 3 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff
Chinnesa
2025 年 3 月入住 3 晚
10/10 超赞
Briana
2025 年 3 月 28 日
满意:清洁度、员工和服务、住宿条件和设施
Briana
2025 年 3 月入住 1 晚
8/10 还可以
GIORDANI
2025 年 3 月 25 日
GIORDANI
2025 年 3 月入住 1 晚
10/10 超赞
Katie
2025 年 3 月 22 日
满意:服务设施,清洁度
Great costumer service
Katie
2025 年 3 月入住 2 晚
2/10 糟糕
Crystal
与家人及幼儿出行
2025 年 3 月 19 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This place is definitely not a Marriott standard hotel. The blankets were all stained asked for new ones those were stained also along with the towels. Talk to room service they said all blankets are like that. Bathroom floor tiles were broken. There was a lot of smoking going on in the hotel also. Very unpleasant stay!! If there wasn’t a big function going on in San Antonio I would have switched hotels but every hotel was full.
Crystal
2025 年 3 月入住 2 晚
10/10 超赞
Lashaunda
与配偶出行
2025 年 3 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel itself was clean and conveniently located near restaurants and shopping, which was a definite plus. However, it's important to note that early check-in is not available, so arriving before 3 PM can be frustrating as the staff strictly enforces this policy, sending guests away until the designated check-in time.
Lashaunda
2025 年 3 月入住 1 晚
2/10 糟糕
vanessa
与家人出行
2025 年 3 月 16 日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Room not very clean, microwave was filthy inside and out. Stains in tub and water wouldn’t go down. Was advised previously when booking there would be $10 a day parking which made no sense for this old hotel. Stayed at a newer one literally 1 minute down the road and they don’t charge for parking. Only 3 towels for a 2 queen room for 4 adults and when asked for clean towels was told I had to take them the dirty one first to exchange for clean ones.
vanessa
2025 年 3 月入住 2 晚
10/10 超赞
Martha
2025 年 3 月 12 日
满意:住宿条件和设施
Martha
2025 年 3 月入住 1 晚
10/10 超赞
Monica Ada,Hagatna
2025 年 2 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was close to Lackland AFB where we attended our Godson’s BMT graduation. The bed was just the right firmness for my husband who is disabled and me with a back injury. We had no problems getting out of the bed because there was enough support for us to push off. The bathroom was very accessible for us as well.
The staff were professional and friendly.
If you are going to a BMT graduation, don’t choose this place for free breakfast because you will be leaving before the breakfast opens and returning after it closes. It was one of the deciding factors for us (before I knew about the bed) and we were not able to enjoy the breakfast.
I would suggest to management to have “to go” breakfast BMT boxes. Maybe a muffin, boiled eggs, fruit, and/or dry cereal and a beverage.
Monica Ada
2024 年 10 月入住 3 晚
6/10 一般
Aaron
2025 年 1 月 19 日
Aaron
2025 年 1 月入住 4 晚
10/10 超赞
ARNOLDO
与家人及幼儿出行
2025 年 1 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
In general everything is fine.
ARNOLDO
2024 年 12 月入住 7 晚
10/10 超赞
Jessica
与家人出行
2025 年 1 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable stay. Breakfast was okay. Wish it had better seating for larger families with kids. Loved that it had an indoor pool, my kids used for 2 hours. Looked clean enough. The bleach smell was pretty strong though. I wish I didn’t have to pay for parking. I absolutely hate having to do that when I’m already paying to stay there. It’s not like parking looked limited. I would still stay here again.