Definitely not a 5 star resort.
Great theming in the most part, but all of the water was out of the lakes and rivers which put a massive dampener on the experience. They were working on fixing the issue while we were there with petrol cutters creating an huge amount on noise. The staff in the restaurant were friendly, but several times when we asked for basic help (extra towels and directions for bus stop) we were met with rolled eyes and an attitude which showed they felt us a nuisance. Pools are really good, but standard situation where people were leaving their towels on beds so made it impossible to find a spot on the first few days. The hotel did try and fix this but putting notes out. Food was ok, we found any meat cooked on the griddle was poor, in some cases inedible. Beef was very tough and fish teeming with bones.
Worst problem was despite us asking on 3 separate occasions for interconnecting rooms; on booking, by email and on checkin. Only when we arrived did we find that it’s not possible due to us being a party of 6, the only interconnecting rooms they have are for 2 people per room max. With 4 children, If we’d have know this we wouldn’t have chosen this resort.
I am generally a happy traveller and seldom complain, I tend to get on with things and make the most of every situation. So it aggrieves me to write this review. There were good parts to this holiday of course, but I definitely wouldn’t stay here again nor recommend it.
