The hotel is amazing, the place is out of this world, the view from everywhere is incredible. The Staff is nice and warm.
Areas of improvement: The staff is most of the time trying to identify if you are a guest or an intruder, walking out of the property and back is the same thing, stopping you to ask if you are a guest or not. Even having the card key in my hand, they stop you and ask you. When check out they charged you wrongly two expensive dinners, around 600 usd, we claimed and they fromt desk staff removed the charges, somebody charged to our room the dinners, come on! another issue is the guarantee card, if your name is not printed in the card, is not accepted. Anyway, the hotel is beautiful, but sometimes I was asked if I was a guest, I will suggest to have a bangle or some distintive to identify the guests. Also use of the room card to charge expenses to the room.