“No tienen personal, el señor encargado de la recepción , e el mesero y el que arregla desperfectos.
No hay coordinación apropiada con el transporte a pesar que tiene un costo extra.
No lo esperan para recibirlo, estuvimos en la recepción por más de 30 mins sin que nadie nos diera un recibimiento. No sabían que habitación nos correspondía, no habían insumos de limpieza en el baño, el restaurante no abre temprano en la mañana.”
“We got to the hotel expecting to check in, and again, the reservation was lost or they didn't have us registered. We explained that we had a reservation, I showed her my confirmation on my phone and she still didn't know what to do with us. Finally a man came in and after about 20 minutes, asked if there was room for us. She said yes. That should have been her first act, to look for our reservation and if not found, find us a room or tell us there was no space.
It is a beautiful place,……
