2/10 糟糕
Anjanette
与家人出行
2025 年 8 月 28 日
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Disappointing Hotel Stay: A Firsthand Account
When Expectations Collide with Reality
From the moment my husband, our friend, and I stepped into the hotel, our anticipation turned to concern. Though the front desk staff were truly exceptional—courteous, attentive, and a genuine highlight of our stay—unfortunately, that is where the positive aspects ended.
A strong, unpleasant smell of smoke greeted us in the lobby and lingered throughout the building. When we entered our assigned room, we were met with further disappointment: the bed covers appeared to be repurposed curtains, some marked by visible make-up stains. The carpet underfoot was sticky and unclean, while the curtains were tattered with holes. The furniture seemed to have been untouched since the 1930s, adding to an overwhelming sense of neglect.
Hoping for an improvement, I requested a different room, only to find that each alternative offered was in a worse condition than the last. The parking lot itself was no reprieve, as it was tainted by the smell of urine. The environment was so distressing that we could not bear to stay for even an hour without feeling physically ill.
When I expressed my concerns to the front desk, I was told that Hilton had recently purchased the property and renovations were on the horizon. Yet I was left to wonder: why keep a hotel open when its current state falls so far below any reasonable standard? Despite the severity of our situation, the hotel offered no compensation.
Anjanette
2025 年 8 月入住 1 晚
