The pictures were misleading. We checked in, found a window that was damaged and right outside the window was a fire escape ladder, there was a smoke alarm in the hallway hanging by its wires, the furniture looked soiled and had spots and tears. We all looked at each other and shared that we did not feel safe. Returned to front desk and the manager blamed the maintenance for the window saying it was supposed to be repaired. I tried to reach the host, tried to reach vrbo, host did not reply until I called vrbo and they contacted host. We went and found our own hotel so we had a place to stay. VRBO wasn't much help! We are still in limbo as to what we will pay for a place we never stayed! We have PICTURES, but no one was interested in anything we tried to tell them! That included VRBO!