10/10 超赞

Deni

2025 年 7 月 4 日

满意：清洁度、员工和服务、住宿条件和设施

I’ve been a couple times this year. Had a great time.

2025 年 6 月入住 2 晚

2/10 糟糕

Arlette

与家人出行

2025 年 7 月 2 日

满意：清洁度

不满意：服务设施

This is. A all include hotel Buth they just have. 1 buffet restaurant open(poor food) and 1 by appointment Buth it’s. Just for 35/50 persons My husband get dinner whit my daughter because. They just have. Space for 2 people And my son and my stay outside I was. Cry because my son don’t eat and we drive to get food I don’t recommend this place all the. People was mad about this place the need to fix the information

2025 年 6 月入住 2 晚

6/10 一般

Cheryl A.

团体旅客

2025 年 7 月 1 日

满意：住宿条件和设施，清洁度

Nice property and the food was Okay. Nice staff. Rooms were nice. The hotel is really not close to souvenirs shops.

2025 年 6 月入住 3 晚

10/10 超赞

Diane Kay

与配偶出行

2025 年 6 月 29 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Absolutely loved it here. We had the best time. Everyone there was so friendly and helpful. Good variety of food at buffet and restaurants. We had a beachfront room and it was gorgeous. Highly recommend this place.

2025 年 6 月入住 3 晚

8/10 还可以

Etienne

与家人出行

2025 年 6 月 29 日

满意：清洁度、员工和服务、住宿条件和设施

Decent resort. Little dated

2025 年 6 月入住 2 晚

6/10 一般

Jahniya

与配偶出行

2025 年 6 月 29 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

My partner and I enjoyed our stay at the resort. We enjoyed that it was all inclusive and that the drinks were always good. The food wasn't the best, which is why we dined away from the resort a few times. Obtaining transportation was very easy. The housekeeping staff were phenomenal. We wished the pool hours and swim up bar hours were extended, however, the adult only hot tub made up for this. All staff members were friendly and welcoming.

2025 年 6 月入住 4 晚

2/10 糟糕

cecilia

与家人及幼儿出行

2025 年 6 月 29 日

满意：住宿条件和设施，清洁度

不满意：服务设施，员工和服务

Fatal la comida ,de muy baja calidad y faltaron trabajadores, ,no volveria ,ni lo recomiendo

2025 年 6 月入住 2 晚

8/10 还可以

Jeannette

与配偶出行

2025 年 6 月 28 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Todo el personal es muy amable y servicial, lo único malo es que te traten de vender su tiempo compartido a fuerza.

2025 年 6 月入住 6 晚

2/10 糟糕

Alisha，eureka

与配偶出行

2025 年 6 月 27 日

不满意：清洁度、员工和服务、服务设施

This trip did not reflect the standards promoted on expedia, nor did it meet basic expectations of safety, hygiene, or service. Our health was impacted, our privacy was violated, and we were exposed to deeply inappropriate behavior at what should have been a family-friendly resort. I will be sending a final complaint as well.

2025 年 6 月入住 4 晚

6/10 一般

Jacob

与配偶出行

2025 年 6 月 27 日

满意：住宿条件和设施，清洁度

The property is right on the beach and has a lovely view! However, the beach is not suitable for swimming. The pools are nice. However, the temperatures varied throughout our stay and the hot tub was not hot/warm. The room was clean and met overall expectations. The elevator was out of service so we had to take the stairs during the entirety of our stay (not a huge deal but something to note). The food was pretty average but there were a lot of options at the buffet. Overall we had a good time, staff was nice.

2025 年 6 月入住 4 晚

4/10 很差

Alitia

与家人及幼儿出行

2025 年 6 月 26 日

不满意：服务设施，清洁度

I want to start off on a good note. Absolutely love the staff. The pool entertainment team were great playing bingo was my favorite. First red flag was right after booking. I reserved the room through Expedia for myself and my 5 year old daughter, but I was surprised to see an extra guest fee added. When I inquired about it i was given the run around for weeks but eventually I was told the charge was because I booked a single occupancy room which might i add had double beds, which still makes no sense since I clearly listed both of us as guests. That alone should’ve warned me I was walking into some nonsense. The resort is advertised as “new”, but there’s nothing new about it. I think it was just rebranded with minor renovations(if that). The room is subpar, the chairs on my balcony were ripped, the bug netting sliding door on the balcony was broken. There was a yogurt bottle on the floor behind the night stand the shower water doesn’t get really hot. When i bought all of these issues to the front desk they were able to change the chairs and fix the sliding netting door. They never removed the yogurt bottle which i bought to their attention 3 times I’m pretty sure it’s still there in real time. I eventually took showers in my sister room because her water was hot, but on the last night she had a dead cockroach in her bathroom and this was after her room was cleaned. If your standards are low this is place would be great for you but i would not recommend.

Yogurt bottle behind nightstand they do not clean the rooms thoroughly

2025 年 6 月入住 3 晚

4/10 很差

Rabi

与家人及幼儿出行

2025 年 6 月 26 日

不满意：服务设施

Disappointing Experience – Not Worth the Price I recently stayed at this resort and, unfortunately, it did not live up to expectations. The overall service was mediocre at best. The front desk staff were particularly unfriendly and unwelcoming, which set a negative tone from the moment we arrived. It felt like we were more of a burden than valued guests. The food across most of the resort was underwhelming—bland, poorly presented, and certainly not what you’d expect from a property in this price range. The only exception was the sushi restaurant, which was excellent. Great quality, attentive service, and truly the highlight of the dining experience. It’s a shame because the property itself has potential, but the lack of hospitality and attention to detail really diminished our stay. I won’t be returning and would not recommend it to anyone seeking a true resort-level experience.

2025 年 6 月入住 4 晚

8/10 还可以

Jose Angel

与配偶出行

2025 年 6 月 26 日

满意：员工和服务，清洁度

The property itself is very good, friendly and attentive staff. Clean rooms. Clean common areas, the attention of the waiters in the restaurant and bars was excellent. I just would have liked to be notified that this property was under renovation, they only have one restaurant open and for the size of the hotel the employees could not cope. The only open buffet restaurant was always with very little food and little staff to serve you. The restaurants for reservation are always full, I could never book from the app. First the app asked me for the room and when they gave it to me there was nothing available anymore. The pool bar guys the same, the staff they have super friendly and attentive only that I think they need a little more personal to cover all the customers. And another note is that I asked for an Uber to go out to places and they wouldn't let them in, I had to walk to the avenue to take my Uber every time.

2025 年 6 月入住 2 晚

10/10 超赞

Arlene

2025 年 6 月 25 日

满意：清洁度、服务设施、住宿条件和设施

Everyone was nice and sweet

2025 年 5 月入住 5 晚

10/10 超赞

Syrus Dites St

团体旅客

2025 年 6 月 24 日

满意：清洁度、服务设施、住宿条件和设施

Beautiful and calm 10/10 i would recommend friends and family

2025 年 6 月入住 4 晚

6/10 一般

Leanna

2025 年 6 月 24 日

满意：清洁度、服务设施、住宿条件和设施

This being my second time to this resort since the Solaris took over for the Barcelo, I have been very very disappointed. The staff is still amazing and great, but some of the staff members from the Solaris focus solely on members, and I was basically told that if I did not get a timeshare membership that I was a nobody after being to the resort close to 50 times as the Barcelo would I recommend going back no the only reason I would ever go back is due to the staff that have stayed although about 40 percent of the staff that was at the Barcelo have left due to new management changes. Also the changes in the food at the à la carte restaurants is awful twice now I have felt very sick after eating there. I had a girlfriend that got food poisoning, and from swimming in the infinity pool, her hair turned green and their response to this was that it was her shampoo or her detergent since other people‘s white bathing suits also turned green. I believe if we were a member, it would’ve been seriously taken care of but being not members of a timeshare they could care less that is just my personal opinion love the resort for years and years having been there close to 50 times before really thinking again about not going back and going to somewhere else

2025 年 6 月入住 7 晚

6/10 一般

Mario De Jesus

与家人出行

2025 年 6 月 24 日

满意：清洁度

不满意：住宿条件和设施，服务设施

El entretenimiento se acaba a las 10pm y solo es para norteamericanos para los latinos tuvimos que decirles que pusieran musica latina. Vamos a mexico a disfrutar de nuestro pais y resulta que parece que sigues en USA. El elevador estubo danado por 5 dias y teniamos que usar escaleras y somos personas ya no tan jovenes.

2025 年 6 月入住 9 晚

10/10 超赞

Nhi

与配偶出行

2025 年 6 月 22 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

We love everything about this Hotel

2025 年 6 月入住 4 晚

10/10 超赞

Emerson Alberto Lara

2025 年 6 月 19 日

满意：清洁度、服务设施、住宿条件和设施

Bien la estancia, comida y bebida 10/10

2025 年 6 月入住 3 晚

10/10 超赞

Gabriel

2025 年 6 月 19 日

满意：清洁度、员工和服务、住宿条件和设施

We traveled with our babies are both toddlers. The pool area was great,

2025 年 6 月入住 4 晚

4/10 很差

Stephanie

与家人出行

2025 年 6 月 19 日

满意：清洁度

Every negative review was right on point. Every positive review must have been a bot. The buffet food was unpleasant. We enjoyed the Italian restaurant the first night, but not the second night. The service and the quality of food went down. We could not get a taco anywhere! To be in Mexico and not get Mexican food was very disappointing. There was lots of construction going on. It just seems that this location is not ready for guests. Office buildings are temporarily where you check-in and one of the bars. It's a very strange experience.They need additional staff that is properly trained to meet all inclusive expectations. This was our 10th all-inclusive trip to Mexico, first time at this resort, and we will not come back. The swim of bar was usually staffed with one bartender to serve two hundred people. We sat at the buffet for breakfast and no one came to give us water or coffee. We got our own.

2025 年 6 月入住 3 晚

10/10 超赞

Jorge

2025 年 6 月 18 日

满意：清洁度、服务设施、住宿条件和设施

Súper limpio gran atención buenas instalaciones. Muy recomendable!!

2025 年 6 月入住 7 晚

10/10 超赞

Deni

2025 年 6 月 13 日

2025 年 5 月入住 1 晚

10/10 超赞

Crhistian de jesus

与家人及幼儿出行, 与家人出行

2025 年 6 月 12 日

满意：清洁度、服务设施、住宿条件和设施

Buen servicio

2025 年 6 月入住 3 晚

2/10 糟糕

John

2025 年 6 月 10 日

满意：清洁度

不满意：住宿条件和设施，服务设施

Under construction

2025 年 5 月入住 2 晚

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