阿瑞纳酒店允许宠物入住吗？

不可以，该住宿不允许宠物入内。

阿瑞纳酒店的停车费是多少？

该住宿免费提供自助停车。

何时可在阿瑞纳酒店办理入住？

开始办理入住：16:00；停止办理入住：不限时间。可安排提前入住，须支付 USD 50 的费用（取决于客房供应情况）。

阿瑞纳酒店的地址在哪里？

此酒店位于阿拉米达花园，步行 10 分钟即可走到硅谷和旧金山湾区SAP中心。而且，圣何塞麦克恩利会议中心和圣克拉拉大学距离酒店不到 5 公里。到达迪里顿站需步行 6 分钟，而圣费尔南多站则需 12 分钟。

阿瑞纳酒店 - Expedia 亿客行

Q: 阿瑞纳酒店允许宠物入住吗？

不可以，该住宿不允许宠物入内。

Q: 阿瑞纳酒店的停车费是多少？

该住宿免费提供自助停车。

4/10 很差

Shu Mei

2023 年 2 月 13 日

满意：员工和服务，清洁度

不满意：住宿条件和设施

入住期間電梯損壞無法使用，超大行李只能徒手搬到3樓。房間老舊且門卡經常無法感應開門，好幾次需到櫃台重新設定，但櫃台不是check in客戶大排長龍就是找不到人，十分不方便。房間內無熱水壺裝備和咖啡、茶包供應，無法泡咖啡和茶。

2023 年 2 月入住 4 晚

2/10 糟糕

Jaime

与家人出行

2023 年 3 月 24 日

不满意：清洁度、员工和服务、服务设施、住宿条件和设施

Reserved and paid 2 months in advance. Arrive for check in and the parking lot was empty and there was a handwritten "closed for business" sign. Attempted to contact the property of course were unsuccessful. No notice, no refund. Further research showed the property was actually sold last year to the city and is no longer a hotel. Not sure why I was allowed to make a reservation in the 1st place.

2023 年 3 月入住 1 晚

2/10 糟糕

Andrea，San Jose

2023 年 3 月 22 日

My reservation was canceled so I found lodgings elsewhere

2023 年 3 月入住 5 晚

2/10 糟糕

Hilde

2023 年 3 月 13 日

2023 年 3 月入住 1 晚

2/10 糟糕

Clinton

团体旅客

2023 年 3 月 13 日

不满意：员工和服务

Arena Hotel rescinded my booking one hour before my arrival. No reason given. I had to scramble to find a place to stay for the night. Good thing Orbitz helps you out.

2023 年 3 月入住 1 晚

2/10 糟糕

kenneth

2023 年 3 月 6 日

不满意：清洁度、员工和服务、住宿条件和设施

The property was closed by the city. There was no business there.

2023 年 3 月入住 1 晚

2/10 糟糕

Vance

与配偶出行

2023 年 3 月 6 日

不满意：清洁度、员工和服务、服务设施、住宿条件和设施

I paid the full amount for my reservation upfront. When I showed up to the hotel, it was closed with a "CLOSED FOR BUSINESS" sign on the front door. There was no notice from the hotel or Expedia. I was stuck in the rain and had to find another hotel last minute.

2/10 糟糕

Karina

与配偶出行

2023 年 3 月 5 日

不满意：清洁度、员工和服务、服务设施、住宿条件和设施

Showed up on the day of my reservation just to find the hotel was closed for business. I was charged for a room and was not notified in advance that the hotel had closed for good. Now I'm having a hard time getting my money back. Contacted Expedia 6 days ago and have not heard back since.

2023 年 3 月入住 1 晚

4/10 很差

Frances

与配偶出行

2023 年 3 月 3 日

满意：员工和服务

不满意：住宿条件和设施，服务设施

Nice large parking lot

2023 年 2 月入住 2 晚

2/10 糟糕

Elizabeth

2023 年 3 月 3 日

不满意：清洁度、员工和服务、服务设施、住宿条件和设施

This place was horrible! They were out of business and they didn’t even call to let me know not to come wasted my time oh and the guy that answered the phone was unprofessional and rude!! Hope this place shuts down and never opens for business!

2023 年 2 月入住 1 晚

2/10 糟糕

Chris

2023 年 3 月 3 日

不满意：清洁度、员工和服务、服务设施、住宿条件和设施

They never should have taken reservations if they knew they were closing

2023 年 3 月入住 1 晚

2/10 糟糕

Monique

与家人出行

2023 年 3 月 2 日

不满意：员工和服务、服务设施、住宿条件和设施

DO NOT BOOK!!! Sold to the city for a homeless shelter but still takes your money through bookings and refuses to return it

2023 年 2 月入住 2 晚

2/10 糟糕

Timothy

与家人出行

2023 年 2 月 27 日

不满意：清洁度、员工和服务、服务设施、住宿条件和设施

They closed. They allowed me to book, and pay for the room then closed the hotel without contacting me. I booked this room months in advance. I showed up to check in with my whole family then head off to the retirement ceremony (once in a lifetime experience) and the hockey game. So it's not like we could just "go home". People were literally loading up trucks with couches etc from the hotel! I asked what was going on and the lady said we are closed!

2023 年 2 月入住 1 晚

2/10 糟糕

Chris

2023 年 2 月 26 日

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

This hotel has closed. Nightmare.

Turned up to check in only to find that the hotel has closed. No notification from the hotel or hotels.com.

2023 年 2 月入住 1 晚

2/10 糟糕

AMILCAR E

与家人出行

2023 年 2 月 26 日

不满意：员工和服务，清洁度

You processed my reservation, but the hotel is closed, they don have services now.

2023 年 2 月入住 1 晚

2/10 糟糕

Patricia，San Jose

2023 年 2 月 26 日

I went to the hotel and there was a note on the door. Hotel close for good.

2023 年 2 月入住 1 晚

6/10 一般

Mary

与配偶出行

2023 年 2 月 25 日

满意：员工和服务

不满意：清洁度、服务设施、住宿条件和设施

Hotel is old and run down. Room had a smell to it. Very loud, but to be expected. Bathroom has seen better days. Tub was all cracked and discolored. Pillows on bed are half the size of an average pillow like they were for children. Why? Will not stay here again. Towels were old and some stains. Very gross.

2023 年 2 月入住 2 晚

2/10 糟糕

Samantha

2023 年 2 月 24 日

不满意：清洁度、员工和服务、住宿条件和设施

Not as good as it used to be

The hotel advertised a breakfast and even had a sign in the lobby but when we went down for it, we were told no breakfast. This hotel is near the SJ Sharks arena. There were people having parties until past 4am. When we called at 2:30 to complain about the noise next door, we were ignored. Post pandemic, this hotel needs a lot of upgrades. There were places in the bathroom that needed patching and the carpet by the bathroom door was soaking wet.

2023 年 2 月入住 1 晚

6/10 一般

Lauren

团体旅客

2023 年 2 月 23 日

满意：客房舒适度

不满意：员工和服务，清洁度

it was just MEH

The Hotel didn't have any amenities. There were cobwebs and damage, One electrical outlet didn't work at all, the bathroom door handle was loose, and in general it wasn't what I expected. No gym or pool to work out with. Overall, it was dingy, which made the room look shabby.

2023 年 2 月入住 1 晚

2/10 糟糕

Catherine

2023 年 2 月 23 日

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

DO NOT STAY HERE

DO NOT STAY HERE! This place was terrible. Truly. We got there early and were not allowed to check in without paying an extra fee, which I declined and I do understand. After the game we were in town for, we went to check in and I could see right away that the rooms are nothing like the photos. They have duct tape where the floors and the tile meet. Our room wasn't cleaned, just the bed was made. I know this because there were drip spots on the floor and the toiletries had all been opened. There was used soap next to the sink. The bed is very uncomfortable. And things like the remote obviously never get cleaned. The shower was so gross we didn't even try to use it. AND NONE OF THAT WAS THE WORST PART. Why didn't we leave you ask? Well because we had just enough time to put our stuff in the room and then left for dinner reservations. When we came back, our room had been ransacked. All our bags had been emptied and our things scattered all over the bed. We had some missing cash so we called the police and ended up waiting for them until 3am because we were told we had to make a report to get a refund. The property claims their cameras weren't working. The workers could not have cared less that our room was broken into. Since the door looked fine, seems like they had a key. Seriously, this place is a total dive and we did not feel safe. It may be convenient to the Arena but is not worth it at all.

2023 年 2 月入住 1 晚

4/10 很差

Lorena

2023 年 2 月 23 日

2023 年 2 月入住 1 晚

10/10 超赞

PAMELA

2023 年 2 月 22 日

满意：员工和服务

2023 年 2 月入住 1 晚

6/10 一般

Joseph

2023 年 2 月 21 日

满意：员工和服务、住宿条件和设施、客房舒适度

Long time guest a little disappointed

We stayed here the last 10+ years. Great location with walking to the arena and restaurants a plus. Did not like the 4 pm check in but this was spelled out in the reservation. They did open at 3:50 pm and we checked in the same room as last year. The air conditioning did not work but good breeze cooled us down. Just disappointed how the hotel is slowly getting run down. For the price, location and room size is hard to beat. We will be comparing other hotels next year.

2023 年 2 月入住 2 晚

6/10 一般

Elizabeth

2023 年 2 月 21 日

满意：清洁度、住宿条件和设施、客房舒适度

2023 年 2 月入住 1 晚

8/10 还可以

Roman

团体旅客

2023 年 2 月 20 日

满意：清洁度、服务设施、住宿条件和设施

Close to event. No one at the desk for over an hour.

2023 年 2 月入住 1 晚

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Arena Hotel

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