We paid over $800 to get a room in one of their external room buildings that was so dirty and could hear everything in the room next to us. Bottles and food sitting in wall ways. Upon arrival, the bell men just watched us as we dragged our bag in ourselves and found the front desk. The hotel is in a compound , which would be nice if you are strictly staying there and not wanting to venture out on foot.
Peter
2025 年 1 月入住 1 晚
2/10 糟糕
Wei
2025 年 3 月 13 日
不满意:员工和服务,清洁度
The front desk is the worst ever
Wei
2025 年 3 月入住 2 晚
10/10 超赞
Melissa
与配偶出行
2025 年 3 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful stay. Beautiful resort and excellent staff.
Melissa
2025 年 2 月入住 4 晚
10/10 超赞
Alicia
2025 年 2 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property is absolutely beautiful, be sure to take the time to enjoy the history of it and enjoy all of the amenities. The service here was amazing. We were so thankful to receive a room upgrade to an ocean view. The room was incredible. We enjoyed taking advantage of a class at the fitness center. All of the outdoor areas were stunning,many dining options and many close by as well. We never had trouble finding a chair at the pool, an attendant brings you a chair towel and a beach towel. The poolside service with a pitcher of Sangria is a must! There’s a lot happening here for entertainment. We had a great time and cannot wait to come back!
Alicia
2025 年 1 月入住 2 晚
8/10 还可以
Jeff
与配偶出行
2025 年 2 月 10 日
Would be an overall excellent rating if it wasn’t for a very mishandled situation at check in.
I wish there were separate ratings for the areas of staff; front desk/reception was very poor, all other staff were excellent.
Jeff
2025 年 2 月入住 4 晚
4/10 很差
Brianna
2025 年 2 月 9 日
不满意:住宿条件和设施
Disappointed
My was very disappointed in this hotel. Paid over a grand for one night to have a terrible room, terrible service, and things were dirty. No late check out when you pay this much either, bellhop made me take my own luggage to the car because they were busy. Overall just never staying here again.
Brianna
2025 年 2 月入住 1 晚
10/10 超赞
Nimit
2024 年 12 月 29 日
Nimit
2024 年 12 月入住 4 晚
10/10 超赞
Laurie
与配偶出行
2024 年 12 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our check-in and check-out experience was very efficient. The location of our room in a building behind the gym provided the tinyest glimpse of a pool -- so it was underwhelming for a "pool villa.". However, it ended up to be convenient, and the room itself was nice. The poolside staff were extraordinary in both their lounge chair set-up for us and an iced coffee that wasn't really on the menu. Breakfast staff was wonderful as well. It was a great experience, and we will be back.
Laurie
2024 年 12 月入住 2 晚
6/10 一般
Lauren
2024 年 12 月 21 日
不满意:住宿条件和设施
Lauren
2024 年 12 月入住 3 晚
8/10 还可以
Christine
与家人出行
2024 年 12 月 6 日
满意:清洁度、住宿条件和设施、客房舒适度
Unfortunately we had to wait over an hour and a half after check in for our room to be ready (this was on a Thursday) which was very disappointing
Overall stay was good
Christine
2024 年 12 月入住 1 晚
10/10 超赞
Edward J.
2024 年 11 月 30 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful hotel would definitely come back!
Hotel is wonderful. Had Thanksgiving dinner in the Meat Market. Beautiful restaurant with great ambiance. We ordered turkey because it was our Thanksgiving dinner. Drinks and bread came our fairly quickly. However, then they must have forgotten us. After almost an hour I had to ask where our dinner was? They did Apologized and gave us two complimentary glasses of wine. A satisfactory gester and we looked forward to our Thanksgiving dinner. The vegetables and gravy were wonderful as was the bread. The turkey, our main reason for dining there, was dry and salty. Worse turkey we've ever had! Became they were so apologetic it was now late and I didn't have the heart to send it back. It is primarily a steak house and we saw a few beautiful steaks. Just don"t order turkey.
Edward J.
2024 年 11 月入住 2 晚
2/10 糟糕
Ahmad
与家人出行
2024 年 11 月 30 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Worst property I have ever stayed at
Ahmad
2024 年 11 月入住 1 晚
2/10 糟糕
Amanda
2024 年 11 月 27 日
Amanda
2024 年 11 月入住 1 晚
10/10 超赞
Alfred
2024 年 10 月 19 日
满意:清洁度
Alfred
2024 年 10 月入住 4 晚
10/10 超赞
Felix
2024 年 10 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
Felix
2024 年 10 月入住 2 晚
6/10 一般
Irina
与家人出行
2024 年 10 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property does not really match the Fairmont brand, it needs a few improvements.
I also did not like the fact that they sell day passes to people who do not stay in the hotel. The club in the lobby that allowed tons of 21 years old in - did not like that at all
Irina
2024 年 10 月入住 5 晚
2/10 糟糕
Benton
2024 年 10 月 12 日
Benton
2024 年 9 月入住 4 晚
10/10 超赞
Nicole
与家人出行
2024 年 10 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked that the property had a bit of everything. I enjoyed the breakfast included option. The beach and pool were great and the staff was so friendly and willing to accommodate and make us comfortable.
Nicole
2024 年 10 月入住 3 晚
10/10 超赞
Susan
2024 年 9 月 14 日
满意:清洁度、员工和服务、住宿条件和设施
Susan
2024 年 9 月入住 5 晚
10/10 超赞
Alexander Rafael
与家人出行
2024 年 8 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was an amazing stay staff was amazing and tentative! Casino was great and had fun play the card tables, slot machines and others!
Alexander Rafael
2024 年 8 月入住 5 晚
6/10 一般
Soraya
与配偶出行, 团体旅客
2024 年 8 月 8 日
满意:清洁度、员工和服务、服务设施
We booked 2 rooms and were extremely excited until we arrived. Not only was the check in process painfully slow, they stated they had an issue with one of the rooms we reserved and placed us in another room the first night; we had to switch over on day two. The second room had substantial water damage that hadn’t been repaired.
Breakfast was great! Probably one of the best things of our stay and everything was close by.
Soraya
2024 年 7 月入住 3 晚
10/10 超赞
Andre
与家人出行
2024 年 8 月 7 日
满意:清洁度、员工和服务、住宿条件和设施
Beautiful property and loved the easy access to the beach and the villas was great!