Wonderful overall. First night, ac unit didn’t work I just figured that we got there later in the afternoon and it was muggy. It wasn’t until the morning that it just never cooled enough. I just happened to get a room that had a leaky ac unit. It was fixed the first time within mins when i mentioned to housekeeping. It did start leaking a few days later. I mentioned the front desk on my last day since the ac unit was cooling the rest of the time.
Dariela
2025 年 5 月入住 3 晚
8/10 还可以
Alexandra
2025 年 5 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Liked how it was in the middle of everything. Walk out the door and explore. It had a nice local feel as opposed to big chain hotels.
Alexandra
2025 年 5 月入住 2 晚
10/10 超赞
Patrick
2025 年 5 月 8 日
满意:住宿条件和设施,清洁度
Very nice and comfortable
Patrick
2025 年 5 月入住 2 晚
8/10 还可以
Jemeil
团体旅客
2025 年 5 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved the property but just a few added things we would have like it for the air conditioning to be working a little better and both fans work.
Jemeil
2025 年 4 月入住 3 晚
6/10 一般
David
2025 年 4 月 29 日
满意:员工和服务
The location of the property was perfect,
David
2025 年 4 月入住 2 晚
10/10 超赞
Marta
2025 年 4 月 29 日
Marta
2025 年 4 月入住 1 晚
4/10 很差
Donna
与配偶出行
2025 年 4 月 28 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
The property does not reflect pictures on-line, very old style rooms, no bedspread, dirty shower and bathroom. I slept in my clothing, glad it was one-night only, enroute to cruise.
Donna
2025 年 4 月入住 1 晚
10/10 超赞
Peggy
团体旅客
2025 年 4 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We absolutely loved our stay at La Terraza in Old San Juan! You can walk to everything. We had breakfast on the rooftop and I highly recommend the Avocado Toast. Delicious. The staff was wonderful and very helpful. We will be back!
Peggy
2025 年 4 月入住 1 晚
10/10 超赞
Matthew,Purcellville
与配偶出行
2025 年 4 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love this property. So quiet and quintessential old San Juan feel. Rooftop is such a peaceful beautiful retreat.
Everyone is so lovely and kind.
Matthew
2025 年 4 月入住 5 晚
2/10 糟糕
Albert
2025 年 4 月 14 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Old and not the minimum like TV or Internet did work.
The building really needs a renovation .
The staff is trying hard but in the condition the building
it is hopeless. Better cleaning would help at least a little.
Albert
2025 年 4 月入住 1 晚
10/10 超赞
Elizabeth
2025 年 4 月 12 日
Elizabeth
2025 年 3 月入住 1 晚
8/10 还可以
Judith Marie,Newton
与家人出行
2025 年 4 月 11 日
Great location! Loved the building. Staff was awesome! Pool was great but bar wasn’t open and furniture was a tired in need of upgrades.
Judith Marie
2025 年 3 月入住 7 晚
6/10 一般
Michele
2025 年 4 月 9 日
满意:清洁度
不满意:员工和服务
Staff wasn't nice, need to take customer service classes or re-watch the videos.
Rude at check-in and didn't even ask us about our stay when we checked out. They appeared annoyed that we were on vacation. The pool is tiny, it should say dipping pool.
Though if you're looking for a place to stay in Old San Juan, for the money you get a clean bed.
Michele
2025 年 4 月入住 2 晚
8/10 还可以
Vanessa
与配偶出行
2025 年 4 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great downtown location. Clean and very spacious room. AC control by front desk staff only, a bit inconvenient. Fun rooftop area with view for morning coffee.
Vanessa
2025 年 3 月入住 1 晚
10/10 超赞
joedh o
2025 年 4 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
joedh o
2024 年 12 月入住 1 晚
8/10 还可以
kim
与家人出行
2025 年 4 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel in the heart of Old San Juan. The rooftop space was amazing too. We found this hotel and the area just stunning.
The down side- Parking is a bit of a thing since you need to park at a nearby garage, and the bed was really uncomfortable- fine for a night but would be tough for a longer stay.
kim
2025 年 3 月入住 1 晚
4/10 很差
Christina,Valrico
与配偶出行
2025 年 3 月 30 日
不满意:清洁度、服务设施、住宿条件和设施
The entrance way and ground floor is beautiful. Our room was unique and could have been amazing if the property was maintained better. We had no hot water in our room until the last day we were there so 1 day out of 4. We heard everything from front desk that they would have someone out to fix it that afternoon or they forgot to turn the water heater on at 6am. There was a hole in the ceiling of the shower and there was dirt / dust in the window seals and shutters.The matress was very very well worn caved in on either side with a hump in the middle. Don't get me started on the pool. This by far is not a luxury hotel as they claim. Its charming but by no means luxury.
Christina
2025 年 3 月入住 4 晚
8/10 还可以
Trystain,Broomfield
与配偶出行
2025 年 3 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
In the heart of Old San Juan. Walkable to all sites. Room was big and comfy. Breakfast was extra charge ($15-20/plate) but good and made fresh, setting on the rooftop terrace was nice, but service was kinda slow. A/C could only be controlled by the front desk.
Trystain
2025 年 3 月入住 2 晚
10/10 超赞
Pedro
与家人出行
2025 年 3 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely loved this place. The location is amazing! Everything is walkable. The details and views are great. Went for my daughter’s birthday and we will definitely be coming back!
Pedro
2025 年 3 月入住 3 晚
2/10 糟糕
Guadalupe
与配偶出行
2025 年 3 月 24 日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Room no Windows no chair no balcony not the one i choice very stressful
Guadalupe
2025 年 3 月入住 3 晚
6/10 一般
david,Harmony
2025 年 3 月 22 日
My wife and I like boutique hotels, especially old ones, and this one fit the bill. It provided a great base from which to explore Old San Juan.
david
2025 年 3 月入住 2 晚
4/10 很差
Risa
与配偶出行
2025 年 3 月 22 日
不满意:服务设施
We checked in, with the impression these were updated rooms. We got a room that was not updated. Very tired clean but so worn down especially in the shower. No covers on the window so you would be up at 6 o’clock in the morning with the sun coming in. We asked for a room change. The first thing is oh we have nothing in your price range. I said no problem looking to upgrade all we have no rooms available. Unfortunately, it’s a really cute hotel, but our room was spacious. According to the pictures you have a bed skirt and we had an exposed boxspring. We had a TV that couldn’t get current live stations, and very difficult to use with the remote we asked for help and they basically rolled her shoulders and said no idea. Highly disappointing because we still paid Canadian money but it still cost us over $700 for two nights.
Risa
2025 年 3 月入住 2 晚
4/10 很差
Lenore
与家人出行
2025 年 3 月 21 日
不满意:清洁度、员工和服务、服务设施
The hotel was unique with lots of character being an old Spanish building. We had to ask everyday for clean washcloths. The last day we came back and found a termite infestation in the rooms. There were hundreds of these black bugs crawling everywhere, including the bed. Not a good ending to our stay.
Lenore
2025 年 3 月入住 5 晚
10/10 超赞
Olivia Grace
2025 年 3 月 18 日
Olivia Grace
2025 年 3 月入住 7 晚
10/10 超赞
Ava
与配偶出行
2025 年 3 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
I would definitely recommend this hotel. The staff were so kind and helpful, the rooms were nice and clean and the area was quiet. Very walkable to everything around Old San Juan. Even a thirty minute walk from Escambron beach. I lived my experience here and definitely will be returning next time I am in San Juan.