While the staff was very nice, we did not have hot water in our room, the hot tubs were really dirty, and the walls were very thin letting us hear every word of our neighbors conversations. At one point there was a loud party in the room next to ours, and when we called the front desk to make a noise complaint as it was 11pm, as well as the hot water and hot tubs, staff was extremely kind and apologetic, but they made no effort to fix any of the complaints. The rooms were beautiful, and the neighborhood was nice, the restaurants around are very good. But we wouldn’t return here