The front desk staff was welcoming, and it's a nice touch having coffee, tea and water in the lobby as well as offering afternoon cookies. Unfortunately, the room was old and outdated, including the shower. The bed was very uncomfortable too, and our building had no elevator, which was inconvenient due to a recent injury to carry luggage upstairs. Also, the jacuzzi was a little dirty and the saunas were barely warm. The breakfast was great on Sunday, and the staff in the 2nd dining area was very friendly and helpful! On Monday we had to go to the main dining area and noticed there were some items missing that had previously been offered. The worker didn't speak, was barely seen and inattentive to things like refilling the water, but quick to clear the items promptly at 9:30.