Everything was so beautiful!
Great customer service.
Elizabeth
2025 年 5 月入住 4 晚
6/10
Rooms were not working when we arrived- toilet did not flush, there was no way to contact the front desk from the room, the TV was not working, and did not work throughout. There was confusion about whether breakfast was included or not- it was not.
The breakfast was average.
For what we paid per night, not a great value.
Sunil
2025 年 5 月入住 2 晚
10/10
Very pleased with the entire experience.
Jose
2025 年 5 月入住 2 晚
10/10
Awesome place, close but far enough from the crowded areas.
Johnny
2025 年 5 月入住 5 晚
10/10
Paul
2025 年 5 月入住 5 晚
10/10
It was a great stay. Beautiful hotel, walking distance to el centro.
Andrea
2025 年 5 月入住 2 晚
6/10
Decoración de 10, amenidades para una noche de 250 dólares malo
Ignacio
2025 年 5 月入住 1 晚
10/10
The hotel, with its beautiful gardens and artwork, is in a great central location in San Miguel de Allende. The food and service at the restaurant were excellent.
Robert
2025 年 4 月入住 3 晚
10/10
This is an old building with interesting rooms, ours with a balcony. Beds are comfortable and the towels and linens are fresh every day. Convenient walking to the town plaza and in the other direction to interesting city sights. This is definitely not a touristy hotel for English speakers...bring your Spanish with you!
Stephanie
2025 年 4 月入住 7 晚
8/10
Muy buen
Gerardo
2025 年 4 月入住 2 晚
2/10
I am extremely upset about what happened at this hotel. I booked based on the info and pictures presented on Expedia. I booked the best suite (Grand Master Suite), but the room we got looked nothing like the pictures on the website. This is downright fraud to advertise something then deliver something completely different. Bait and switch is what that is. I asked the front desk to give us the room I booked but was told the hotel was completely full. There was no way I was going to stay in a room that was worse than a 1-star motel. So I booked a different property (through Expedia) and asked them to refund me. The manager called and told me she would give me a full refund. She told me to have Expedia contact her so that she can process it. But then she changed her mind several minutes later and refused to give me a refund. This is completely unethical and unjust. We stayed there for just 14 hours and left because we didn't get the room we paid for. The right thing to do is issue me a refund for this awful experience. I'm absolutely upset and disappointed with Expedia and this hotel for causing so much stress on my vacation.
Sonki
2025 年 4 月入住 4 晚
10/10
Sofía
2025 年 4 月入住 1 晚
10/10
Frank
2025 年 4 月入住 4 晚
10/10
The restaurant was great we loved the food! We would definitely come back to stay!
Estella
2025 年 4 月入住 1 晚
10/10
The hotel was beautiful, food was delicious and staff was awesome.
Robert B.
2025 年 4 月入住 5 晚
10/10
Excelente
Bianca
2025 年 4 月入住 1 晚
4/10
I booked a master room and was given a double bed jr suite. Front desk girl didn’t want to help me. Told me to wait until the next day. I reached Expedia and they did talk to the hotel and change me to the mater room.
The hotel has a lot of stirs, just be prepared.
The bed and pillows were very hard, not really comfortable.
The room was clean md close to the centro area. They have a buffet Sunday’s $35 dollars per person.
Melody
2025 年 3 月入住 3 晚
2/10
Tgis was a horrible experience. I have stayed in San Miguel several times, but this hotel wasn’t very helpful. The staff are not polite and hardly help you with anything.
Maria Nieves-Reyes
2025 年 2 月入住 1 晚
10/10
Thank you
Nidia
2025 年 3 月入住 2 晚
10/10
ALMA
2025 年 3 月入住 1 晚
8/10
Location is ver convenient, you close to the main square, yet it’s quiet.
Staff if very friendly and helpful.
Make use of the terrace.
Bed/pillows/sheets are definitively an area for improvement.
Alex
2025 年 3 月入住 3 晚
10/10
Excelente servicio
Las terrazas del hotel tienen una vista maravillosa de la ciudad y de la puesta del sol. Se encuentra muy cerca caminando del zócalo y del parque Juarez: excelente opción para disfrutar de San Miguel de Allende
Paola
2025 年 3 月入住 2 晚
10/10
.
Jose Luis
2025 年 3 月入住 3 晚
8/10
Thanks to the staff on the front desk they were great , restaurant and bar wonderful . only thing o would consider would be to have tv with international
news station in english - cbc , bbc, nbc, cnn etc at least one or two