Front desk staff were aloof and it felt like an imposition to ask a question. Cleaning staff is EXCELLENT. I am very atuned to cleanliness and our room, although very old, was spotless. We left after one night because although I knew there were stairs, I didn't know there would be 3 flights. That, coupled with the altitude (I live at sea level so the 6,000 foot elevation proved difficult), made it unpleasant. Also, there was nowhere to sit and relax between outings.