The staff here were incredibly nice and, when we checked in, I was very much looking forward to the stay. We had stayed on the northern side of the island, and this would give us the opportunity to stay right in San Pedro town. (Location is very convenient!).
The resort looked cute - although a bit touristy. We had a second story King room, with a balcony overlooking the pool. It smelled a bit musty when we walked in, but we quickly left to explore the town.
Upon returning that evening, there were multiple dead bugs on our bed and we noticed that the throw at the bottom of the bed had stains. While we understand it is within nature (i.e., the bugs), other cleanliness factors were not up to par. The bed sheets smelled heavily of bleach and vinegar. Great that they were cleaned, but there could be some investment in higher-quality cleaning products. My husband - who is not high maintenance at all - said he barely slept because it just felt the bed was dirty.
In summary, this is definitely not a 4 star hotel. If you generally stay at holiday inn express / etc. types of properties, then this will probably be completely fine. If your are accustomed to higher-quality, you may wish to reconsider. I am generously giving it three stars just because the staff were so very nice and the outside property was quite cute.