The front desk staff was excellent! The manager when consulted about accommodating, knowing that we had an extra room (due to illness) and requested an upgrade, was reluctant to give us a better room despite having multiple vacancies. It would have been an easy solution to please a guest. They finally gave us a halfway solution. Again, having the rooms available, the manager could have found an easy way resulting in a better review. The hotel is new but we found multiple issues, cracks on walls, defective toilet, tv didn’t work. Breakfast was great. Excellent service. Again, great staff, not so good manager.