Pedí que me pusieran un banner de feliz cumpleaños el cual no pusieron lo pedí en diferentes ocasiones y no lo hicieron
pero al final de nuestra reserva me dejaron hacer un check Out tardío lo que compensó todo lo mal atendidos que estuvimos
Marina
2025 年 5 月入住 2 晚
10/10 超赞
Daniel
2025 年 5 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
Very good
Daniel
2025 年 5 月入住 2 晚
10/10 超赞
Brandy
与家人出行
2025 年 4 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful beach!
Brandy
2025 年 4 月入住 5 晚
10/10 超赞
Denys
2025 年 4 月 14 日
满意:清洁度、员工和服务、住宿条件和设施
It was an exceptional stay
Denys
2025 年 4 月入住 2 晚
10/10 超赞
Nikki,champlin
2025 年 4 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nikki
2025 年 3 月入住 7 晚
6/10 一般
Vyacheslav
2025 年 4 月 4 日
Service was not good. Room was dirty when we did check in , ac doesn't work properly . Alcohol not good. Price for trip expensive .
Vyacheslav
2025 年 3 月入住 8 晚
10/10 超赞
Carina
与家人出行
2025 年 4 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the property and it's amenities. Staff is wonderful and kind. Food wasn't outstanding but always solid options which met our expectations for an AI Resort.
Carina
2025 年 4 月入住 1 晚
10/10 超赞
Bianca
2025 年 4 月 2 日
满意:清洁度、员工和服务、住宿条件和设施
Bianca
2025 年 3 月入住 3 晚
10/10 超赞
Carina
2025 年 4 月 1 日
Carina
2025 年 3 月入住 4 晚
10/10 超赞
Victoriya
2025 年 3 月 22 日
满意:清洁度、员工和服务、住宿条件和设施
First of all I want to thank all people who work at Hilton La Romana! For the great service and the smiles they sharing with us during the whole time of our staying. Front desk service was always ready to help. We appreciate clean property
Victoriya
2025 年 3 月入住 6 晚
10/10 超赞
Anna Barbara Lynes
与家人出行
2025 年 3 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great except on more than one occasion there was no soap or hand sanitizer in the bathroom at the family side buffet.
Anna Barbara Lynes
2025 年 3 月入住 5 晚
10/10 超赞
Stephen
与家人出行
2025 年 3 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed the privacy and cleanliness of the property, most of the dinning experiences were great, with the Spice Market" being very impressive for a buffet. The "exclusive" Grill Restaurant for VIP guests we disappointing. However many of the other restaurants were great.
For the most part the staff was very friendly, we will go back.
Stephen
2025 年 3 月入住 5 晚
10/10 超赞
Tommaso
与家人及幼儿出行
2025 年 3 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Resort fantastico, abbiamo viaggiato con un bimbo di 2 anni ed è stato tutto perfetto. Personale estremamente gentile e disponibile, pulizia ottima e buon cibo. La struttura è molto bella e ben organizzata e la spiaggia è stupenda. Assolutamente consigliato!
Tommaso
2025 年 3 月入住 7 晚
10/10 超赞
Yadra
与家人及幼儿出行
2025 年 3 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
El personal en su mayoria muy amables. El area para niños las actividades, su personal son excelentes. La comida divina. Me encanto. Ya estoy haciendo planes para regresar
Yadra
2025 年 3 月入住 3 晚
6/10 一般
Katiuska
2025 年 3 月 8 日
满意:清洁度
Katiuska
2025 年 3 月入住 2 晚
4/10 很差
Roman
与家人及幼儿出行
2025 年 3 月 7 日
不满意:清洁度、服务设施、住宿条件和设施
Out of 5 days we were staying at the resort, we had problems on all 5. We encountered a broken AC; water leak (formed a large puddle on a floor and got my stuff wet); on days 3-5 we had ant infestation that began with hundreds of ants crawling around. The staff fumigated the room twice per my request, which reduced the number of ants (although did not eliminate them), but also caused a persistent annoying smell that forced us to stay out of the room as much as we could for 2 days.
About half of the high-chairs in the buffet was broken (missing the central strap, so the kid could easily slip out and fall).
I was extremely disappointed by the quality of my stay, and the management didn't do much besides "we are sorry you were not satisfied"
Roman
2025 年 2 月入住 5 晚
10/10 超赞
Lilia
与家人及幼儿出行, 与家人出行, 与配偶出行
2025 年 3 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
El
Hotel está muy bien el personal muy amable pasamos un hermoso fin de semana en familia el chef del grill nos cocinó unas costillas de cordero especialmente para nosotros disfrutamos de todo
Lilia
2025 年 2 月入住 2 晚
8/10 还可以
Enrique
与家人出行
2025 年 3 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
El esquema del buffet que solo lo manipula quien sirve.
Enrique
2025 年 2 月入住 2 晚
8/10 还可以
Roksolyana
2025 年 2 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Roksolyana
2025 年 2 月入住 6 晚
10/10 超赞
JULIO JAVIER
与家人及幼儿出行
2025 年 2 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Estuvimos tan bien que alargamos un día más.Destaco la limpieza de la habitación que siempre nos la dejaban de forma impecable. Gracias de nuevo a todo el equipo, especialmente a Michael y Alejandrina.
JULIO JAVIER
2025 年 2 月入住 1 晚
10/10 超赞
JULIO JAVIER
与家人及幼儿出行
2025 年 2 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
“Bienvenidos al Paraíso”, así es como nos recibieron y así es como nos sentimos. Una vacaciones familiares inolvidables que seguro repetiremos. Las instalaciones están genial, hay mucha variedad de opciones para comer (merece la pena la zona enclave) y beber (marcas premium), la playa a pie del hotel es una preciosidad, el parque acuático muy divertido pero sobre todo destacó a todo el personal ya que nos sentimos súper atendidos con una sonrisa siempre en la cara. A destacar Michael (enclave), Alejandrina (animación) y Vivi de la excursión a Isla Saona con Scuba Caribe (muy recomendable). Gracias a todo el equipo y esperamos volver pronto.
JULIO JAVIER
2025 年 2 月入住 4 晚
10/10 超赞
Leslie
与配偶出行
2025 年 2 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
El show espectacular comida increíble el spa super y el personal amable decente y sobre todo te hacen sentir como rey no cambiaré jamás la cadena Hilton de corazón son diferentes a las demás cadenas agradecido de ellos cliente que será fiel desde ya
Leslie
2025 年 2 月入住 1 晚
6/10 一般
真实旅客
与家人出行
2025 年 2 月 19 日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Beautiful grounds, poor service, mediocre food
Beautiful grounds, beautiful rooms, amazing location. The accompanying butler service that comes with enclave family suite counts for 1 star by itself.
However, the service was mostly dismal. 9 out of the 10 service staff we interacted with just weren't motivated. Hard to get beverages at the buffet, no one stops by to check in. Service was slow and a couple of occasions, order were forgotten. The food was lacklustre. Most were underseasoned, while some were oversalted. There are not enough restaurant options available for families. 5 of the hotel's 11 restaurants are available for family only, while 6 are exlusively adult only. Many of the adults come over to family to eat but not vice versa. Peak dinner time waits sometimes were over an hour. And a dinner can take up to 1.5 hours even though the restaurant is not full (goes back to slow service).
Kids club was a joke. A few very old and broken toys. Activities schedule were often mismatched from what was published online.
Probably not going back again.
真实旅客
2025 年 2 月入住 1 晚
10/10 超赞
Danielle
与家人及幼儿出行
2025 年 2 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property with nice dining options and plenty to do for a family with young children. Everything was super clean and the staff was very kind and helpful. We were happy with most of the food options (would not recommend the rib eye at The Grill, it was thin, dry and hard to eat).
We did the Enclave upgrade which I felt was worth it for the addituonal meal options. We used the main pool most of the time though because it was better for our kids who are still young. Also the Enclave rooms are by where they have weddings and events, so Friday, Saturday and Sunday nights were quite loud until about 10pm or so...at least that was our experience so maybe inquire with the property about room location if that would bother you.
Overall we really enjoyed our stay. The resort is beautiful and everyone who works there is so friendly and ready to help, they were all great!
Danielle
2025 年 2 月入住 5 晚
10/10 超赞
Rosalynne
与家人出行
2025 年 2 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
the staff was amazing. Antonio our butler was so much more than we expected. The enclave area was well worth the additional cost. Food was great!!