The people where nice and overall had a good experience the things that would make this stand out and excellent is more than anything the attention to the client is lacking compared to other resorts I’ve been too.
Fernando Rodríguez
2025 年 5 月入住 7 晚
2/10 糟糕
Lauryn
2025 年 5 月 4 日
不满意:员工和服务、服务设施、住宿条件和设施
.
Lauryn
2025 年 4 月入住 2 晚
8/10 还可以
Luca
2025 年 4 月 28 日
Luca
2025 年 4 月入住 4 晚
10/10 超赞
Esteban
2025 年 4 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Esteban
2025 年 4 月入住 2 晚
6/10 一般
Laura
与家人及幼儿出行
2025 年 4 月 18 日
满意:清洁度、员工和服务、服务设施
Lovely hotel. Not a 5 star, maybe just about a 4. Stay could have been better. We went in shoulder season (late April) so you expect some amenities to be reduced however the hotel was extremely busy - too busy for the reduced amenities.
Pros
- clean modern facilities
- fantastic staff
- easy to get to right by the airport
- quality of food / drink
- kids club staff and mini disco / show
Cons
- check in experience, queued 1 hour to ‘check on’ even though had done this on line. And then Had to queue a further 1hr 15min to collect the room key later in the day.
- queues generally - queued to get into buffet at most meal times due to lack of space (assume as other food options weren’t available)
- kids club minis (our daughter was 4) was regularly at capacity. Kids club is small - and covers both hotels so can imagine at high season it’s full a lot. Facilities are basic.
- coffee at breakfast - only had the 3in1 available so sugary powered coffee. Tip - get better coffee from the bar and carry in!
- lack of pool towels - regularly didn’t have towels, ‘come back in 30mins’
- they tell you to download the app - very useful - but the app talks about facilities across both hotels and implies you can use them all. But you can’t. You won’t get served in all bars. Eg; the outdoor sports bar at the other hotel if you’re staying at the palace. I get it - but don’t advertise you can.
We like the brand, just a few things that could make a huge difference.
Laura
2025 年 4 月入住 4 晚
8/10 还可以
Pradyut
与家人及幼儿出行
2025 年 4 月 10 日
满意:住宿条件和设施,员工和服务
Property was ok , only issue was bathroom was mouldy and smelly :( which not what I expected, staying second time with hotel. I requested for water as they missed refilling the mini bar and the guy who brought in the water cans was very rude . Other then this staff is friendly and overall experience was good.
Pradyut
2025 年 4 月入住 4 晚
10/10 超赞
Tom
与家人出行
2025 年 2 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Tom
2024 年 10 月入住 4 晚
10/10 超赞
Chrystal
与家人及幼儿出行
2024 年 11 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Een woord!!! Geweldig
Chrystal
2024 年 10 月入住 5 晚
10/10 超赞
Anita
2024 年 11 月 2 日
满意:住宿条件和设施,清洁度
Anita
2024 年 7 月入住 7 晚
6/10 一般
Michael
与家人出行
2024 年 10 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great except the hotel closed one of the restaurants in the evening meaning there were 1.5 hour waits to get dinner…. Very disappointing considering it’s a 5 star hotel!
Michael
2024 年 10 月入住 1 晚
8/10 还可以
Charles
与配偶出行
2024 年 10 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful property and everyone was very friendly and helpful. Very close to the airport about 5 min uber. Uber easily accessible. Drinks were very good and the food was exceptional for being an all inclusive
Charles
2024 年 10 月入住 4 晚
8/10 还可以
Celine
与家人出行
2024 年 10 月 25 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Celine
2024 年 10 月入住 3 晚
8/10 还可以
Persio,Kirkland
2024 年 10 月 21 日
Persio
2024 年 9 月入住 8 晚
10/10 超赞
ara
与家人出行
2024 年 10 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
No soap/ shampoo in the shower fist night
ara
2024 年 8 月入住 4 晚
10/10 超赞
Fabian
与配偶出行
2024 年 10 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Im Ganzen eine tolle Unterkunft mit vielen Möglichkeiten/Aktivitäten, Essen immer gut und in ausreichender Menge verfügbar.
Lediglich der Lärm vom Flughafen teilweise störend, aber man gewöhnt sich daran.
Man ist schnell in einen vor Ort von Ibiza Stadt gelaufen mit Einkaufsmöglichkeiten.
Fabian
2024 年 10 月入住 7 晚
10/10 超赞
Roland
2024 年 10 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Exceeded my expectations
Hotel is well positioned, great tasting drinks and food, very friendly staff this hotel has a lovely atmosphere. I will definitely be coming back, it gets a thumbs up from me and my beautiful wife
Roland
2024 年 10 月入住 4 晚
6/10 一般
Karen
2024 年 10 月 5 日
满意:住宿条件和设施,员工和服务
Karen
2024 年 9 月入住 1 晚
6/10 一般
Brooklyn
2024 年 10 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
To start, this was suppose to be a 5 star resort and it is definitely not 5 star. This is why I am giving a lower rating. The rooms are VERY NOISY. The walls are paper thin and they have a 2 inch gap under the door. You hear everything and all the people partying, talking and yelling all hours of the night. This was the worst part and why we wouldn’t stay again. The sports bar doesn’t have very good options of food, it is hot dogs, nachos and hummus for the most part.
Everything is was good!
Brooklyn
2024 年 9 月入住 3 晚
10/10 超赞
Sandra
与家人出行
2024 年 10 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I had a great time here with my family. We had adjoining rooms right across the pool. Great location close to everything. Loved walking the beach in the morning. All inclusive was amazing, food and drinks were great! Wish they had a little bit more entertainment going on like live music and dancing. Tubs were a bit to tall for this 4’10 girl lol
Sandra
2024 年 9 月入住 7 晚
10/10 超赞
Nathan
与配偶出行
2024 年 9 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful place would highly recommend.
Nathan
2024 年 9 月入住 3 晚
4/10 很差
IONA
团体旅客
2024 年 9 月 27 日
满意:住宿条件和设施,清洁度
On the first night two of my friend’s rooms were completely ransacked (conjoining rooms) while we were out. Suitcases were emptied, clothes were everywhere, the safe was broken into. And the hotel refused to check the cameras or do anything about it. Also asked us are we sure we didn’t do it ourselves. All they did was switch their room. A Louis Vuitton bracelet went missing from our room and also nothing was done about that. If you stay here please have some type of process for your valuables. The staff entered our room EVERY day without an OK. They literally knock and unlock, regardless if you tell them to wait or give you a minute. There were multiple times when they entered and we were naked, sleeping, or the DND sign was on the door knob. No privacy. Very uncomfortable. Knock and wait for a response, don’t just enter every time. Other than that the food and dining options are good, catching cabs around town was easy, and the facilities were clean. But never again.