2/10 糟糕
Les
与配偶出行
2024 年 9 月 15 日
满意:员工和服务
不满意:住宿条件和设施,服务设施
Misleading information on website. This was NOT a wheelchair accessible room as the shower was a step over cubicle and no handrails or equipment around the toilet area. To access the ‘disabled’ toilet off the dining room area you would have to negotiate a 10” step up and then down a 6” step. Again no rails or toilet equipment. Staff were extremely helpful and couldn’t do enough. The lovely receptionist was very apologetic and sourced us another hotel locally which had a wheelchair accessible toilet and shower.
The swimming pool itself was absolutely filthy and the photos shown on the website must have been taken when this hotel was first built as there were no palm trees in the website photographs - yet in reality there were quite a few that are now more than 60ft tall.
Les
2024 年 9 月入住 3 晚