Hairdryer is not working. Not enough light. Big noise from air-con. Don't know how to switch on bed light. However, bed is comfortable.
Kin Hung
10/10 超赞
Emile
与配偶出行
2025 年 4 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
L’hôtel mériterait certaines renovations
Emile
2025 年 4 月入住 2 晚
8/10 还可以
Wai Moon
与家人出行
2025 年 4 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location
Wai Moon
2025 年 3 月入住 2 晚
6/10 一般
Sarah
2025 年 4 月 3 日
Sarah
2025 年 3 月入住 3 晚
10/10 超赞
David Ricardo
2025 年 4 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
Excelente
David Ricardo
2025 年 3 月入住 3 晚
10/10 超赞
LILIANA
商务旅客
2025 年 3 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo excelente volvería a hospedarme y disfrutar de las instalaciones el personal de la excelencia del restaurante y el desayuno
LILIANA
2025 年 3 月入住 2 晚
4/10 很差
Leonard,Perth
团体旅客
2025 年 3 月 24 日
不满意:服务设施
Location to city centre
Leonard
2025 年 3 月入住 3 晚
10/10 超赞
Joseph
2025 年 3 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a great location as many of the sites were in walking distance. I never needed to take the subway. The staff was very nice and food in the restaurant was excellent.
Joseph
2025 年 3 月入住 3 晚
6/10 一般
Arturo
与家人出行
2025 年 3 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Mejorar servicio de comida restaurant hotel.
Arturo
2024 年 12 月入住 1 晚
8/10 还可以
Jorge
2025 年 3 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ubicacion centrica. Accesos simples ppr metro a cualquier lado. De noche no es la mejor zona
Jorge
2025 年 3 月入住 3 晚
4/10 很差
Edward
2025 年 2 月 27 日
满意:清洁度
不满意:住宿条件和设施,员工和服务
the rooms were very nice. only two elevators and only one worked when i arrived. I was promised an early checkin but when I arrived at 9am to early checkin I was told they were overbooked and couldn't accommodate me. i was exhausted from an overnight flight and wanted to rest. this was not how i wanted to start my few days off
Edward
2025 年 2 月入住 3 晚
4/10 很差
Richard
与配偶出行
2025 年 2 月 24 日
满意:住宿条件和设施,清洁度
不满意:员工和服务
Where do I start? Over the past 40 years I have stayed in numerous hotels, either for work or leisure, and this is the worst example of customer service I have experienced.
I booked and prepaid a 4 night stay at the Mercury Centro Santiago in August 2024. After a 13 hour flight from Madrid, we were told that no rooms were available. There were at least 4 other groups of travellers who were given the same information. Initially, there were 2 staff on duty and they were then joined by a Supervisor (Cynthia). Nobody could give us an honest and clear explanation of the situation. One member of staff told us the rooms had been given to other people, then somebody else said it was a “system problem”. It was a scene of complete chaos and extremely poor customer service. After almost a 3 hour wait we ( and the other people affected) were transferred to another hotel (Novotel) for the first night, eventually getting to our room at 01:00, so we had limited sleep that night.
We were also told that we would be picked up and returned to the Mercure at 10:00 the following morning. We waited until 10:15 in the hotel lobby and despite several calls to the Mercure (no answer) we made our own transport arrangements with an Uber.
I want somebody from the hotel to provide me with a full and detailed explanation of what happened, as well as explain why the hotel does not have a “manual” system in place when the computer system is not working correctly.
Richard
2025 年 2 月入住 4 晚
8/10 还可以
Federico
与家人出行
2025 年 2 月 18 日
满意:清洁度、员工和服务、服务设施
The check in process wasn't as expected. We arrived earlier and the rooms was not available ... that is OK. We returned 4 hours after check in time and the room was not still ready
Federico
2025 年 2 月入住 3 晚
10/10 超赞
真实旅客
与家人出行
2025 年 2 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Muito bom! Café excelente
真实旅客
2025 年 1 月入住 1 晚
10/10 超赞
Donald
与家人出行
2025 年 2 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were very helpful and hotel was kept very well. Was handy to many different services
Donald
2025 年 2 月入住 2 晚
10/10 超赞
Helena Maria
团体旅客
2025 年 2 月 7 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Helena Maria
2025 年 2 月入住 6 晚
10/10 超赞
Marcelo
与家人出行
2025 年 2 月 5 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Marcelo
2025 年 1 月入住 5 晚
8/10 还可以
真实旅客
与家人出行
2025 年 2 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Gutes, zentrales Hotel.
Sehr zentral gelegenes Hotel in Santiago mit gutem Service.