I recently had the opportunity to stay at You and Me Suites in Santorini, and I have mixed feelings about my experience. On one hand, the host was absolutely fantastic. The suite itself was nice and the views from our cliffside room were breathtaking.
However, our experience was significantly marred by the unfortunate seismic activity on the island. Over the course of three days, there were over 500 earthquakes, with tremors occurring approximately every 15 minutes. It was quite unsettling, especially in a room perched on a cliff. The hotel had to drain all the pools due to safety concerns related to the cliff's weight, which added to the unease.
In light of these emergencies, the government implemented emergency flights for tourists wishing to leave the island, prompting us to reconsider our safety. We were advised to keep our phones charged and gather important documents, heightening our anxiety during the stay. Ultimately, we felt it was unsafe to remain in the hotel.
We reached out to the owner to discuss the possibility of a partial reimbursement, given that we had four days left on our reservation and the extraordinary circumstances leading to our early departure.
Unfortunately, the response was disappointing; the owner was not understanding at all and did not offer any form of compensation or support .
For future guests the lack of support from owners overshadowed our experience and the owners did not live in Santorini so they didn’t experience what we did .