2/10 糟糕
Morris，Monroe
与配偶出行
2025 年 5 月 21 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I'm simply giving the resort a 2 because I never stayed here. It may be a great place. What i do know is that i booked a room online two hours before arriving thinking it was the ocean location. When I arrived, I was told it was the inland location. They allowed me to cancel, said they would add a note for the manager that it was cancelled because I wasn't able to cancel the same day with booking company. I would need to call them. When i called online booking, they called the resort, and they declined a refund. I tried to contact them. I was forwarded to the "manager" to leave a message, but mailbox is full. Way too much trouble to get a refund for somewhere I never stayed. They lost no revenue from my booking mistake. Obviously i would never use them again. Good luck.
Morris
2025 年 4 月入住 1 晚