Absolutely disgraceful! We booked a two-bed room through Expedia, fully confirmed. After a 3-hour drive, we arrived late at night only to be met by rude, indifferent, and completely incompetent front desk staff. They did not honor our reservation and had no rooms available.
No apology, no solution, no effort to assist.
We were forced to drive another 3 hours at 11:00 PM, putting our safety at risk. It’s unbelievable that a hotel chain would allow such negligence and lack of professionalism!
I wouldn’t recommend Home2 Suites Venice, Florida even if it were free.
Stay away if you expect decent service or basic respect!