I recently stayed at the Hyatt Residences Siesta Key Beach in a beautiful 3-bedroom beachfront condo for my bachelorette weekend with four friends. While the unit and views were stunning, the service and overall hospitality fell short—especially given the premium price and Hyatt brand.
As an executive in the travel industry, I was surprised by the lack of flexibility or acknowledgment of the special occasion we were celebrating. The front desk was not warm or accommodating, and staff seemed unempowered to make even simple guest-centric decisions. We had four cars between five guests and were met with resistance when asking for additional parking passes—ultimately being told to park blocks away.
The 10 a.m. checkout was rigidly enforced, with phone calls and door knocks starting at 10:00 a.m., leaving no grace period. It felt unnecessarily aggressive and soured our departure.
Additionally, the included breakfast was minimal—just a cold continental spread. At many comparable Hyatt properties, a hot breakfast is standard and expected.
The location and condo were gorgeous, but the lack of hospitality, warmth, and flexibility made the stay feel transactional instead of welcoming. With better staff training and empowerment, this property has potential to truly live up to the Hyatt experience.