2/10 糟糕
Andrew
2025 年 8 月 24 日
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Failed health inspection
Was contacted by Jennifer (very nice) THE DAY before we were to travel 4 hours. She informed me that the room was unavailable because it failed inspection and had to move me to another hotel. Jennifer tried her best but the whole experience was very inconvenient. Was put into another much smaller room and much noisier hotel for the same price. I know her hands were tied and not her fault but after trying to contact hotels.com for day with no response I’m left very disappointed in the website that guarantees everything under the sun. I plan on staying at the ambler in the future because of Jennifer but probably will not go through hotels.com because of their empty guarantees
Andrew
2025 年 8 月入住 2 晚