The staff at this hotel were outstanding, friendly, professional, and helpful from the front desk to housekeeping management and late-night security. Their service truly stood out and made us feel welcome. However, the condition of the rooms left much to be desired. The hallways were too dark and ominous. The bathrooms are extremely dated, with noticeable wear and tear. In the first room we were assigned, water pooled up to my calves during the shower—definitely not what I expected. We were moved to another room, but the sink drained very slowly, which was frustrating. There were signs of sloppy maintenance throughout the bathrooms, and the furniture in the rooms felt old and mismatched.
For the price point, I expected a more updated and better-maintained space. I’ve stayed in more modern and comfortable hotels at lower rates. The excellent staff made the stay more pleasant, but unfortunately, the room conditions brought down the overall experience.