I stay at this property 3 times a month as I travel to Seattle to work. Last week when I was going up to my designated room I got distracted and scrolled up to a previous check-in text. I went to that room and entered the code. Sure enough, the code worked, I opened the door and the room was occupied. Scared the crap out of the guy lying on the bed. What this means is that THEY DONT CHANGE THE CODE AFTER EACH DEPARTURE. So, in theory, I have the code to several rooms. I told the management and the guy said “ I understand your request to have the code changed after each guest's departure. I normally do that, but in this case, I wasn't able to update it in time yesterday due to scheduling constraints. That's why the code from the previous reservation was still active.
Thank you for your understanding, and please know I'll make sure the code is updated moving forward”. Well, actually this doesn't add up. I stayed in that room the previous wow week so it should’ve been changed a week ago after I checked out which clearly, it wasn’t. I never got a response back from mgmt. I’m making this review because I think ppl show no about this security issue.
