Ruth that works the front desk was amazing during check in time, Tulio was an amazing restaurant and had an incredible staff, especially the woman bartender ( I forgot her name) she went above and beyond to accommodate the drinks we wanted. My compliants come from the elevator being unsafe during usage and opening up before fully coming to a stop on our floor we stayed on. The room was great,but the parking rate is too much, I suggest parking across the street its cheaper, you just won't be able to come and go like you would be using valet, but everything is in walking distance of the hotel location. My biggest complaint is about the other woman don't know her name that worked the front desk Sunday during checkout, not friendly, not helpful, rude and wasn't smiling, attitude was very dry lacked in customer service, Ruth in the evening was amazing once again, I won't be returning here to stay again the rate being too high in my opinion & the end resulting in having a bad taste during our departure of the hotel.