Very slow check-in (30 minutes in line) due to system issues. Then our room keys, along with those of several other guests, did not work. Highly inconvenient. Stuff happens, but it is how a “resort” responds to stuff that happens that matters. The response was inadequate for a place that we thought was a first class resort. Also, inadequately staffed everywhere. Nobody at the pool or anywhere on the grounds, one overtaxed waitperson at the Spoke and Wheel, nobody at the pool bar, etc. The lobby is fully staffed with timeshare peddlers, however. They call themselves “concierge” which is deceitful. Check out is at 10:00 a.m…really? The location is good but all lodging in the area is a good location. There is nothing about this third rate “resort” I would recommend. Highly disappointing stay.