Many guests are family with kids, so kids noise everywhere. Although fair wear and tear are observed, places are clean in general. Glad to see that 2 big suitcases could be placed on the same luggage rack. The stainless steel plates under the 2 glasses in the lavatory should be replaced cause they would stick to the bottom of the glasses and dropped suddenly, giving you a shock.
真实旅客
2024 年 6 月入住 3 晚
10/10 超赞
SAU LIN
2024 年 6 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
SAU LIN
2024 年 6 月入住 3 晚
10/10 超赞
JING
2022 年 7 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
언제 가든 롯데는 좋습니다
JING
2022 年 5 月入住 1 晚
10/10 超赞
NA RAE
与配偶出行
2025 年 4 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is a family friendly one, probably attractive to families with small kids who love to use outdoor pool. It's a huge complex with 11-stories high building, even though it looks like a small four-level buidling when you enter the complex. It has a well decorated dedicated garden which is a perfect walking trail. The breakfast is excellent with varous choices available to fit your preference. Would love to come back later. Just one strange thing is that they sent me a message to online check-in, but it turns out I had to wait in line to get the check-in completed. Sort of strange experience, but the staff was super friendly. Got a free coffee coupon for VIP access perks.
NA RAE
2025 年 4 月入住 3 晚
10/10 超赞
Suyun
与家人及幼儿出行
2025 年 4 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great, my only minor complaint is that our room was pretty far from the main lobby so it was a haul. However, we were really close to a side exit door and had easy access to the pool area which made it worth it. My kids loved the pool and kids play area. During our trip in mid-April, it was still a bit chilly outside but the pools are temperature controlled so it was great. We took dips during the day and in the evening, when they had live music. Breakfast was beyond amazing. So many choices and a separate area with sweet treats for the kids. Hotel is also close to some big tourist spots - just about 10 minutes from the Hello Kitty museum, which was a big hit for our girls. I have been to Jeju multiple times since childhood but this was my first time staying at Lotte and I loved it. I would definitely consider coming back in the future. Highly recommend if you have children.
Suyun
2025 年 4 月入住 2 晚
10/10 超赞
Minsung
与配偶出行
2025 年 4 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place for family with young kids.
Minsung
2025 年 4 月入住 5 晚
10/10 超赞
Padmanabha Rai
2025 年 4 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
Great stay at Lotte Jeju
Padmanabha Rai
2025 年 4 月入住 2 晚
10/10 超赞
HD
与家人出行
2025 年 4 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
가족이 편안히 휴식할 수 있어요
HD
2025 年 4 月入住 2 晚
4/10 很差
Yewon
2025 年 4 月 11 日
Yewon
2025 年 4 月入住 2 晚
10/10 超赞
Grace,Bellevue
与家人出行
2025 年 4 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beauful property to stay in Jeju Island. It’s located by the beautiful beach and there are many shops and restaurants within walking distance. No perks or upgrade being a VIP client was little disappointing.
Grace
2025 年 4 月入住 2 晚
10/10 超赞
Paola
与家人及幼儿出行
2025 年 4 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is beautiful and conveniently located in one of the most exciting areas of Jeju. The hotel is perfect for families as it has an arcade, bolling alley and kids club area. It is also located near convenience stores, restaurants and the Teddy Bear Museum.
Paola
2025 年 3 月入住 2 晚
10/10 超赞
Emily
团体旅客
2025 年 4 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff at Lotte are so amazing! They are so helpful with all queries. The facilities are immaculate. We had a wonderful stay and felt very relaxed.
Emily
2025 年 3 月入住 3 晚
10/10 超赞
Troy
2025 年 3 月 31 日
满意:清洁度、员工和服务、住宿条件和设施
Troy
2025 年 3 月入住 2 晚
10/10 超赞
Melanie
与配偶出行
2025 年 3 月 30 日
Air conditioning was broken
Melanie
2025 年 3 月入住 3 晚
10/10 超赞
Edward
与配偶出行
2025 年 3 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I chose this hotel because of it's Hello Kitty rooms. The entire 4th floor was decorated with Sanrio themes and the room we stayed in was amazing! There are 3 different HK theme rooms. We were assigned the 'Ladies room'.
Service was impeccable and all the hotel staff were friendly and welcoming! We would definitely come again. Thank you!
Edward
2025 年 3 月入住 3 晚
10/10 超赞
Ka Eun Grace
2025 年 3 月 20 日
Ka Eun Grace
2025 年 3 月入住 2 晚
10/10 超赞
YESEUL
与配偶出行
2025 年 3 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
YESEUL
2025 年 3 月入住 1 晚
10/10 超赞
Terri,Conover
与家人出行
2025 年 3 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Booked the Hello Kitty room and loved it. Very spacious and clean.
Cons: pools were undergoing maintenance
Terri
2025 年 3 月入住 1 晚
8/10 还可以
Chong
与配偶出行
2025 年 3 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
일부 공사 중인 곳을 제외하곤 괜찮았다
Chong
2025 年 3 月入住 1 晚
10/10 超赞
Yoon
与家人出行
2025 年 3 月 7 日
满意:服务设施
Very clean and kind
Yoon
2025 年 3 月入住 3 晚
10/10 超赞
??
2025 年 2 月 25 日
??
2025 年 2 月入住 3 晚
10/10 超赞
SUNG MIN
与家人出行
2025 年 2 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
역시 5성급 호텔답게 웅장하고 관리가
잘 된 호텔입니다.
우리가족 잘 쉬다 가요.
직원들의 서비스도 최고입니다.