2/10 糟糕
Samuel
与家人出行
2025 年 10 月 13 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Old and dirty rooms with bugs and insects, all cold pools, main restaurant with stained dirty seats and black mold on vents. Not truly Expedia VIPdf.
First, they didn’t recognize Expedia VIP then they refused an upgrade despite having many available upgrade options and also wouldn’t provide ANY VIP perks until I called Expedia. After over 5 hours of waiting, they gave our rooms (only 1 of 3 were upgraded). The other 2 did not have a “sea view” as advertised but a view of only the trees. One of them was so dirty that they moved my family members to another rom that freaked of chemical pesticides. The rooms had lots of hairs in multiple places and bathrooms, bugs and insects, and nasty stains on the linen. The main buffet has worn down chairs with stains. The main buffet also has visible black mold around the air vents. They advertise a heated Olympic pool all year long but in October, that pool was not heated and was the same temperature as the pool next to it. The hotel is not truly ALL inclusive. Half of their restaurants require an extra charge of between 25 and 50 euros per person. Their cabanas on the beach are also extra charge (125-150 euros). Even though they gave us dirty rooms for the first night, they refused fair compensation. We wasted hours trying to meet with them to resolve the issues but they were stingy and didn’t seem to really care. We are disappointed at the false advertisement and shocked that this is a 5 star property.
Samuel
2025 年 10 月入住 4 晚
