bad air conditioner, and no tissue no walter no slippers in room, very noisy&terrible food
真实旅客
2018 年 10 月入住 3 晚
10/10 超赞
Eliseo
2025 年 5 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful service nice people
Eliseo
2025 年 5 月入住 2 晚
10/10 超赞
ali
与配偶出行
2025 年 5 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Très bel hotel, personnel attentionné , très propre.
Parking trop cher et pour se garer à l'extérieur très risqué, des voitures on été vandalisé.
ali
2025 年 5 月入住 7 晚
10/10 超赞
Pam
团体旅客
2025 年 5 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo excelente
Pam
2025 年 5 月入住 4 晚
10/10 超赞
Carlos
2025 年 5 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
Good
Carlos
2025 年 5 月入住 2 晚
2/10 糟糕
LILIANE
2025 年 5 月 11 日
不满意:员工和服务
Its noisy and staff is not helpful. I complained multiple times about housekeeping that they do not do anything. Even after 3 times … they did nothing.
LILIANE
2025 年 5 月入住 3 晚
4/10 很差
Ahmad
与配偶出行
2025 年 5 月 6 日
不满意:清洁度、员工和服务、住宿条件和设施
I genuinely don’t understand how this hotel received a 5-star rating. The first room we were given was shockingly dirty — there was leftover food on the tables, crumbs on the bed and sofa, and childlike drawings on the main table. It felt more like a preschool classroom than a hotel room.
After showing staff the photos, they offered to clean the room rather than immediately providing a new one — something even a 3-star hotel would typically do without hesitation. Only after insisting did they finally switch our room.
Things didn’t improve much. The iron we requested was broken and leaking water — a serious safety hazard. On top of that, the safe in our room didn’t work, meaning we had to carry our passports with us at all times.
The decent feature was the breakfast. Aside from that, this stay was far from what you’d expect from a so-called 5-star hotel. If you’re looking for value for your money or a truly premium experience, I strongly recommend staying elsewhere.
Ahmad
2025 年 5 月入住 3 晚
10/10 超赞
Jorge
团体旅客
2025 年 5 月 4 日
满意:服务设施
Most beautiful room I have stayed
Jorge
2025 年 4 月入住 2 晚
6/10 一般
Alicia
2025 年 5 月 3 日
满意:住宿条件和设施,员工和服务
Originalité de l’architecture de l’hotel
Alicia
2025 年 4 月入住 3 晚
10/10 超赞
Elsa
与家人出行
2025 年 4 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo muy limpio, la atención muy buena, el desayuno que ofrecen muy rico también
Elsa
2025 年 4 月入住 2 晚
10/10 超赞
Beariz
与家人出行
2025 年 4 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Buen alojamiento pero alejado del centro.
Beariz
2025 年 4 月入住 3 晚
10/10 超赞
Cristina
2025 年 4 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
La situación no es céntrica pero en 20 minutos andando se está en la Alameda de Hércules. Hotel espacioso, muy buen trato, buenas instalaciones. Desayuno de 10. Piscina I'm credible. Repetiríamos sin dudarlo
Cristina
2025 年 4 月入住 3 晚
10/10 超赞
Ewa
与家人出行
2025 年 4 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Highly recommend this hotel
Ewa
2025 年 4 月入住 7 晚
8/10 还可以
John,Livingston
与家人及幼儿出行
2025 年 4 月 16 日
满意:员工和服务,清洁度
Property is ok but a bit out of the way so there’s no walkable restaurants or shops nearby. Also part of the property looks like it’s still being fixed or renovated so not exactly at 5 star quality
John
2025 年 4 月入住 2 晚
10/10 超赞
Dahlia
2025 年 4 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
Dahlia
2025 年 4 月入住 3 晚
6/10 一般
Claire
2025 年 4 月 7 日
Claire
2025 年 3 月入住 4 晚
2/10 糟糕
Ralph
2025 年 4 月 5 日
不满意:清洁度、员工和服务、住宿条件和设施
Booked hotel through Expedia and paid in full. Was double charged at hotel. Despite hotel manager’s assurances still haven’t received refund for double charge.
Ralph
2025 年 3 月入住 1 晚
10/10 超赞
Snjezana
与配偶出行
2025 年 4 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wunderschönes und modernes Hotel
Snjezana
2025 年 3 月入住 1 晚
8/10 还可以
RICARDO
2025 年 3 月 29 日
满意:住宿条件和设施,清洁度
RICARDO
2025 年 3 月入住 2 晚
2/10 糟糕
Jose
与家人出行
2025 年 3 月 25 日
不满意:清洁度、服务设施、住宿条件和设施
Hotel was NOT a 5-star hotel. The room was in disrepair and not updated in any way. The room safe NEVER worked. We were told someone would come and fix it and they NEVER did. I WOULDN’T stay there again even if room was FREE.
Jose
2025 年 3 月入住 1 晚
10/10 超赞
evelyn
与配偶出行
2025 年 3 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It’s a lovely hotel and peaceful. It is a 20 min walk to restaurants and shops and a little longer to reach the centre of Seville.
evelyn
2025 年 3 月入住 7 晚
10/10 超赞
L
2025 年 3 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
First time at a Barcelo. Lovely receptionist gave us an upgrade to a fabulous room and as a surprise after we returned to our room after a show, we had exquisite truffles with a chocolate dipped strawberry waiting for us. Perfect. Great porter with the coolest moustache I've ever seen. All the staff were polite and friendly - even the on-site cleaning lady with the exception of the concierge. I politely asked him to call us a taxi and he became aggressive saying it was not in his job description and that I should go to reception. I walked away and he shouted after me that "in this hotel, the concierge gives information about the city." Unbelievable and very much below the other staff members' professionalism and service. The hotel and staff are amazing, except for the rude concierge, who should be retrained and if that doesn't work, well then the next step is obvious. Thanks to the rest of the staff for an otherwise great stay.
L
10/10 超赞
rolando
2025 年 2 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Super
rolando
2025 年 2 月入住 2 晚
10/10 超赞
Nestor
与家人出行
2025 年 2 月 16 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nestor
2025 年 2 月入住 3 晚
10/10 超赞
justin
2025 年 2 月 7 日
满意:清洁度、员工和服务、住宿条件和设施
Facility was really nice. A bit far from everything.