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“Customer service was excellent.”

“Our booking was for Monday 1st May -Labour Day in Qld public holiday. The room given was located on level 1 with a view of the child care centre but fortunately it had not been cleaned so we were moved to level 6 which did have a view. False advertising if left in room on level 1. Toilet continuously running door to laundry broken. Managed by Airtrip who operate out of the UK. Deposit of $300 taken as payment not authorisation as with most operators in Aust. Had to pay International Processing……

“The check in process was rubbish. No Key in the safe box. Had to contact Host. They said key was dropped in safe at 1:20. Rubbish. Key wasn't dropped in until 3:30pm after our phone call.. cleaner came into our apartment halfway through the stay one morning without any knock on the door. Would not recommend booking through Stayz again.”

“Worst experience. Poor internet, poor ammenities, poor communication. ”

“The location of this apartment is great, lovely view of the river from the balcony The verification process was a little troublesome but was sorted in time for our arrival although I had to call from the airport to hurry the process along The carpet was covered in stains, a little off putting, it looked like it needed a really good clean, there was also a musty smell when we arrived,other than than the apartment was clean, the furniture is a little old and worn but worked well for our needs ”

“The property was not unsafe, where this company (who is not the hotel- it's a third party property) stores their keys is very unsafe. The Oaks hotel is fine but this company makes you go down a not well lit street and then down a completely not lit alley to get your key out of lockboxes. My first room stunk of BO and some really strong chemical so bad i had to change rooms so had to go back down that dark alley to get a new key. Would recommend booking directly with the oaks and not this……

“If you like smelling mould coming from Your air conditioning- book here…. Hardly any lights working and toilet button not working. Would have like to have known when booking that this is through a third party as well which requires more booking details . ”