Check in took only 2-3 minutes! The room was newly renovated and very large. There were no bath towels so I called housekeeping and they literally had towels at the door in a couple of minutes. Food and service at the 8 Oz Burger Bar was very good….it was late at night and all the tables were full. We were extremely pleased with our stay. We went to an event at the Live Casino but the room rates were just too high! We made an excellent choice deciding on staying at the Horseshoe.
Cindy
2025 年 5 月入住 1 晚
10/10 超赞
Sarah
与家人出行
2025 年 5 月 26 日
满意:清洁度、服务设施、住宿条件和设施
The room was large and clean and comfortable. The coffee fixings left something to be desired. But everything else was wonderful.
Sarah
2025 年 5 月入住 3 晚
10/10 超赞
Joseph
商务旅客
2025 年 5 月 24 日
满意:清洁度、服务设施、住宿条件和设施
Clean spacious room. Reported slow draining sink upon checkout. Recommend staying here when in Shreveport area.
Joseph
2025 年 5 月入住 1 晚
10/10 超赞
Elizabeth
与家人及幼儿出行
2025 年 5 月 24 日
满意:清洁度、服务设施、住宿条件和设施
It was a great stay!
Elizabeth
2025 年 4 月入住 1 晚
10/10 超赞
Andrea
2025 年 5 月 23 日
满意:清洁度、服务设施、住宿条件和设施
Hospitality
Andrea
2025 年 5 月入住 1 晚
10/10 超赞
Traci
2025 年 5 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything has been good. I just really wish there had been a microwave in the room.
Traci
2025 年 5 月入住 3 晚
10/10 超赞
Ernest
2025 年 5 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was very clean and nice I highly recommend staying there I'll be back in 3 months
Ernest
2025 年 5 月入住 1 晚
4/10 很差
TROY
与家人出行
2025 年 5 月 19 日
不满意:清洁度、员工和服务、服务设施
Asked for a non smoking room, host siad oh let me change that for you, got put in a room that smelled like a damn ashtray. When checking out was asked how our stay was, said "terrible, the room smelled like a wet cigarette", they replied, "well that was a smoking room". Terrible nights sleep.
TROY
2025 年 5 月入住 2 晚
10/10 超赞
Marty
团体旅客
2025 年 5 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The walking distance needed to access the casino was far and strenuous for my friend with limited mobility.
Some kind of indoor shuttle would be nice.
Marty
2025 年 5 月入住 2 晚
10/10 超赞
Catherine
2025 年 5 月 19 日
满意:清洁度
Nice casino and easy parking
Catherine
2025 年 5 月入住 1 晚
4/10 很差
Malessa
2025 年 5 月 18 日
不满意:清洁度、员工和服务、住宿条件和设施
We booked the premium non smoking 2 Queen bed room, newly renovated with the river view. We drove 10 hrs to get there. Check in is at 4pm and check out at 11 am, we arrive 7:30 pm and had to wait 50 minutes to check in because the room was not ready. When we finally got to our room the only view we had was of the highway. Called the front desk to make them aware that this was not the room I paid for only for them to tell me that the room I booked is not available that night. I was too exhausted to argue so we decided to spend the night in that room then change it the next day. The next day came and we went to change our room at around 1 pm since check out is at 11 we wanted to give them time. The front desk seemed annoyed that we wanted to change to the room that we paid for but she changed it. My husband had the idea to see the room in person before we relocated and thank God that he did because the view was of the roof and quite frankly the highway view was way better so we opted to stay in the old room. This trip was for my commencement ceremony at LSUS and It definitely put a bummer in my mood because I watched their videos of the room and was so excited for the little break from work and school only to have an experience like this. My advice to them is do not book reservations if you can’t fulfill them and the parking lot was hot and stunk of pee everywhere. I wasn’t expecting the Ritz but dawm, pls don’t sell what you can’t deliver.
Malessa
2025 年 5 月入住 2 晚
8/10 还可以
Margaret
团体旅客, 商务旅客
2025 年 5 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The TV did not work properly and I called all the departments and nobody answered and when they did, they transferred me and nobody answered. So sad
Margaret
2025 年 5 月入住 1 晚
4/10 很差
Matt
商务旅客
2025 年 5 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
Still under construction. Started banging upstairs at 7am. Housekeeping did not have coffee to make in the room.
Matt
2025 年 5 月入住 2 晚
6/10 一般
George
带宠物出行, 与配偶出行
2025 年 5 月 15 日
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
I will start off by saying we will stay there again- we really like the Horseshoe- our views were stunning but the issue we had was with the bathroom…the tub didn’t drain and neither did the sink and the floor was sticky. Other than that our stay was good just extremely disappointed by the bathroom.
George
2025 年 5 月入住 2 晚
10/10 超赞
Jennifer
与家人出行
2025 年 5 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice,clean, plenty to do
Jennifer
2025 年 2 月入住 1 晚
10/10 超赞
Lisa,Magnolia
商务旅客
2025 年 5 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was an easy stay for business.
Lisa
2025 年 2 月入住 1 晚
10/10 超赞
Ashley,Leesville
商务旅客
2025 年 5 月 14 日
满意:清洁度、员工和服务、住宿条件和设施
When you walk in, you are greeted with a wonderful smell throughout the hotel area. Beautifully decorated. Staff is nice and helpful. Downside- food places close early during the week, also reserved a room with walk in shower but given a room with tub, that had hair in it. Rest of the room was nice and clean and the river view was beautiful at night. Plumbing makes a weird loud noise when turned on sometimes.
Ashley
2025 年 5 月入住 2 晚
10/10 超赞
Jeffery
商务旅客
2025 年 5 月 12 日
满意:服务设施
Clean
Jeffery
2025 年 5 月入住 2 晚
2/10 糟糕
Jamie
与配偶出行
2025 年 5 月 12 日
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
Check in started at 4 pm. We got to the hotel at 7:30pm and people were all crowded the lobby because their rooms weren’t ready. They kept blaming it on housekeeping, but it was ridiculous. They offered to put us in a different room, but no comp or nothing and we needed to pay full price for their downgraded room because their housekeeping was behind. No thanks. Will not return.
Jamie
2025 年 5 月入住 1 晚
4/10 很差
James
与家人出行
2025 年 5 月 11 日
满意:员工和服务
Air conditioner out dated! It Wasn’t a comfortable night!
It didn’t get cold enough!
Need to upgrade the bathroom it wasn’t as pictured!