We had a terrible time trying to access this property as we had to collect our luggage and then were told we couldn't get airside. We were told we should not have collected our luggage and assumed that Aerotel would collect them from lost property. How would any sane person arrive at that conclusion? After being given numerous poor advice from airport information services, we caught two trains and two buses to eventually arrive to where we were told we could not check in, but we could check in. Then we had another bus to get to aerotel on airside and we got a total of 1hr 20 mins sleep instead of 5 before we had to wake, shower and get to our flight check in. Be careful when you book to try and understand their process, they mention not going landside but we just followed the natural instinct to collect our luggae and it all went pear shaped. Teh luggae shouldn't have need collecting anyway, and Jetstar is to blame for this.