2/10 糟糕
Angela
与家人出行
2025 年 7 月 10 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is connected to the Marriott singer island but it is not managed by the Marriott it is managed by a company that is not on site and if you have a pro they don’t answer the phone we checked in and not more than being in the room for 5 minutes a huge cockroach ran by it came from behind the refrigerator within ten min of being there we seen 7 more as we were trying to kill them more kept running around it was a horror movie!!! We went to the front desk and she said because Marriott dont manage that unit that she can’t help and have me a number to call I called the number 20 times to ask for a new room no response!!! At 4 am with no sleep, grossed out by roaches all over the place and no help we left and drove 4 hours. Back to Orlando. I videoed the roaches made sure in the video you can see it is that unit made sure it is time stamped and dated so the manager could see all the roaches next day I email Expedia for help and thry finally got a response from the manager that says there is no cockroach’s in his place and the cleaners found nothing he refused to look at my video and pics that clearly show them running around . But he refused a refund and denied any roaches but won’t acknowledge my video of the proof
Of you go to this hotel go through the Marriott don’t rent through singer island resort and Spa they have out dated units that have not been renovated for 20 years and cockroach’s
Angela
2025 年 7 月入住 1 晚
