“This company is completely untrustworthy. We had one night reserved here and two night at another of their properties.
We wanted to stay at this property for an extra night, and cancel the first night at the other property.
Everyone told me this would be fine - the staff at this hotel, the staff at the second hotel, and their main office staff. They said to book the second night at this place and then send a request through to cancel the first night at the other property and they would accept……
