6/10 一般
Lin
2025 年 5 月 5 日
Front desk took so long to check in us & others before us
I travel a lot & never taken so long to check in when had reservations …. Also nobody came to clean our room
I called front desk to tell them this & request clean towels
She said “well we’ve been busy” too busy to clean rooms!!!! They never brought my towels so had to call a second time to get them. Check out was bad too as guy said I didn’t have my cc on room , the gal that checked me took it, he says “ well we don’t have it” no I’m sorry there must be some mistake etc … hotel needs to train front desk people about courtesy , manners & how to actually check in people , nobody seems to know what to do!,
This is a shame as hotel in good location but this staff doesn’t meet usual Hilton standards
Lin
2025 年 5 月入住 1 晚