For our first room, the floor was sticky, the couch was stained, the mattress was completely blown out, and the bed frame shrieked every time you moved. My husband and I discussed if staying at this place was a good idea as people yelled in the hallway—and we decided against it at the point when it sounded like somebody was trying to beat down our door.
It turns out they were trying to beat down the door across the hallway, but still—this was no longer somewhere we wanted to be. So 10 minutes after checking in we tried to check back out, cancel our reservation, and find somewhere else to go, only to be told it wasn't the hotel's policy to do this kind of cancellation or refund. The guy at the front desk told us we could have another room, or leave and be stuck paying for two different hotels.
Note at this point that we weren't trying to get upgrades or amenities or anything for free—we just wanted to leave.
We contacted Expedia. Expedia was unable to help, so we ended up with a different room. The beds were better in this one, the hallway was far quieter, and hotel management gave us a couple gift bags of snacks to make up for the trouble, but the hot water went out the second day of our stay & front desk staff heavily implied that it was because we didn't know how to turn the water on properly.
Breakfast was solid and the breakfast staff were nice, but the hotel—despite supposedly being freshly renovated—could use some work.