Grand Hotel Royal exceeded our expectations. Even before we arrived, the level of customer care and was exceptional. They gave us a gift and handwritten note for our anniversary which was a thoughtful touch. We had a problem with our toilet that was not able to be repaired so they swiftly moved us to a different room. They arranged round trip Naples train station transportation and when the ferry to Positano was unexpectedly cancelled, they saved the day and arranged a driver to take us.The hotel is walking distance to everything- shopping, ferry, sights and dining. The room & bathroom were spacious and immaculate with daily toiletries and water. The breakfast room is lovely, overlooking the serene gardens, and the breakfast had great variety. We highly recommend Grand Hotel Royal and plan to return!