The hotel design is good, very comfortable, clear. It's locate nearby the pier to Capri, some travel agency outside the bus stop, easy to get information there. The staffs are very nice and helpful, they try to support everything you need. The hotel view, environment is really good for vacation, relaxing. I spend 3 nights there finally.
The only issue is the location, because Sorrento are on the cliff, you have to walk around 300 stairs between only and downtown. It's a bit harsh for elderly but this is not the hotel problem.