2/10 糟糕
Jacalyn
与家人出行
2025 年 8 月 24 日
I made my reservation about 4 months in advance. Specified that I required a 1st floor room with 2 queen beds & a roll in shower. I was advised to contact the hotel directly to request that. I did that immediately & was told my reservation was confirmed as requested. I checked monthly & was assured it was set. Again I called the hotel directly the day before my reservation & was told my room as requested would be ready. Upon arrival on 8/23/25, the lady at the front desk said the I reserved was not available because the guest staying there requested an additional night. She saw that I had my severely handicapped granddaughter with me & she could not be bathed without a roll in shower! When I said that was unacceptable (in a calm voice/tone), she told me to calm down. She also threatened to call the police!
I had no other choice except to find a different hotel!
Jacalyn
2025 年 8 月入住 2 晚