2/10 糟糕
Emilee
与家人及幼儿出行, 与家人出行, 与配偶出行
2025 年 4 月 28 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The manager was rude and had a terrible attitude. She yelled at me and also told me if I was unhappy with my stay I’m welcome to leave. The assistant general manager was the one I spoke with and yelled at me and recommended me leaving instead of offering to clean the room that we just checked into that was not cleaned!!! The bed was slept in there was dirty towels on the floor!
Our other room my toddler found a vape that was left in the room but was not a concern to the manager.
My 11 year old read through the ‘Q’ list provided in each room about the quality of service and the quality of time taken to ensure the utmost happiness and satisfaction for the customers and looks at me and says ‘apparently the manager didn’t read the signs provided in each room’. These are just a few of the over all issues I had with this location. Recommend to not book this hotel until new management is put in place!!!
Emilee
2025 年 4 月入住 1 晚