The location was fantastic and we liked the quirkiness of where it was, in the palace. A couple of staff could have been a bit friendlier - some were really nice. Breakfast sometimes had stuff missing which wasn't replenished; one day lacked a working coffee machine, another day ran out of tea bags, another day - cornflakes ran out. The room we stayed in was a little run down and needed some maintenance - safe not working and not fixed (was reported), curtain rail seemed damaged, and we avoided using one of the lights because of the electrical fizzle sound coming from it when switched on! The transfers to and from the airport were fantastic, with both drivers being really friendly and helpful.