They never returned the security deposit and gave no reason as to why it wasn't returned.
Stefan
2025 年 5 月入住 1 晚
10/10
Wonderfully close to the knitting factory.
Shasta
2025 年 5 月入住 1 晚
10/10
We have always loved staying at the Hotel Ruby for many years and many trips to Spokane..the staff is always very helpful, the rooms clean and modern and close to all the downtown amenities.
david
2025 年 5 月入住 1 晚
2/10
I didn’t like anything about the stay. The photos on Expedia are very misleading. There was stains on the curtains, something I’m hoping wasn’t blood on the walls, boogers on the doorframe entering the bathroom, and to top it all off I’m pretty sure you can see mold in some of the photos I’ve provided. Will never stay there again and will make sure to warn everyone about the conditions. I immediately checked out and went to another hotel which was not only nicer in every way but also cheaper. Ruby hotel is a scam.
Ethan
2025 年 5 月入住 1 晚
2/10
When you finally arrive in room, there is a set of ear plugs for the train that goes by every 20 minutes. The room was the smallest hotel room that I’ve ever stayed. While one would sit at the desk, another would have to pass by climbing over the bed to get to other side of the room.
Upon arrival the hotel lot was full. We had to park our vehicle in a lot 3&half block area in downtown Spokane. We had confused this place with a sister hotel, the Ruby River Hotel.
Marguerite E
2025 年 5 月入住 4 晚
8/10
Solid room. Ok parking. I hate the $5 fee. Just include it in the room price.
Mark
2025 年 5 月入住 3 晚
10/10
The desk attendants were very helpful and friendly.
Heidi
2025 年 5 月入住 1 晚
10/10
I stay here all the time when I come to Spokane my favorite place. Friendly staff clean rooms.
janet
2025 年 5 月入住 1 晚
8/10
The Ruby was very clean and the people we great. We loved the atmosphere as well. The only problems we had is the beds were hard, the shower had very low water pressure and the walls are thin so you can hear all your neighbors coming and going. Otherwise it was very good.
Jamie
2025 年 5 月入住 4 晚
2/10
Walked in found pubic hair in the shower and pee on the toilet went to front desk.They would not refund me.They kept my money and I went somewhere else to stay.Also, it says free breakfast, it is not free breakfast.It's one breakfast per room. So if you're two adults in the room only one adult gets the free breakfast
Room smelt horrible almost like a musty mouldy smell as if they were carpet cleaning but didn't fully try.
The photos and the rooms are not the same
Pamela lee
2025 年 5 月入住 1 晚
8/10
This is the 2nd time I stay here. It’s a great place to stay for a couple of nights.
Patricia
2025 年 4 月入住 1 晚
8/10
I think when they remodeled the property they did it cheaply. The floor didn't seem glued down very well, and the light come down out of the ceiling hanging by the wires. Called the front desk and maintenance was there within 1/2 hour and repaired it. It looks great but you can see the cheapness of the remodel. The train hardly bothered us.
Ronald
2025 年 5 月入住 1 晚
8/10
It was close to the concert we were seeing. Comfortable beds
lindsay
2025 年 5 月入住 1 晚
10/10
We enjoyed our stay at the Hotel Ruby…we have stayed there many times over the years and always have been pleased with the rooms and excellent and helpful staff..big thanks to Emma who helped us a number of times during our stay. Cheers
david
2025 年 5 月入住 1 晚
10/10
Great staff, good breakfast at Rosie’s! And lots or places close by! But you are downtown so it’s usual “scenery”
Noemi
2025 年 5 月入住 2 晚
10/10
Person at check in was extremely friendly and told me about great restaurants in the area.
Dawn
2025 年 5 月入住 1 晚
8/10
Centrally located near downtown venues and restaurants. Davenport Hotel across the street was fun for a drink. 10 minute walk to riverfront. Pretty nice renovation of former motel. Good parking. Great bed.
Melanie
2025 年 5 月入住 4 晚
10/10
I got a phone call because my card was not working. great service
Ricardo
2025 年 5 月入住 1 晚
8/10
Always an affordable option for shows at the Knitting Factory, it's right across the street. They always have helpful front desk people as well.
Angel
2025 年 5 月入住 1 晚
10/10
Loved everything about this place! The bar was temporarily closed, but there was plenty to find nearby and Jade was super friendly and very generous with recommendations!
Sabrina
2025 年 4 月入住 1 晚
4/10
Not a Hotel! This is a motel.
Sink wouldn't drain and some black sludge came up.
Free breakfast is totally misleading. Its one per room per day.
Internet is intermittent. Be prepared to set up your own wifi hotspot.
Noisy.
Great location though! Nice staff!
Mike
2025 年 5 月入住 2 晚
10/10
Love staying here! It’s probably my 6th time
Rosalinda
2025 年 5 月入住 1 晚
8/10
Nice and clean. Excellent staff.
Love the courtyard parking.