We booked this because of the pool as we had two young girls who wanted to swim. The first desk person who checked us in, said pool hasn't been working for a while "waiting on part". After going to our room to find out the stool had no cover on the tank and did not work, we went back to front desk to get a different room. That desk person said, "pool just went down this week to be cleaned and that the other person had lied to us about waiting on a part". While waiting for them to get us switched to a second room, i heard Maintenace tell front desk, "Room 312 is NO GO - NO HEAT". We had family in a different suite, they woke up Sunday morning with no hot water. Front desk told them to come get a key to a different room, they could go take showers there. The bed skirts were nasty with some kind of while liquid stain on them. Ice machines didn't work so they had chest freezers on various floors with bags of ice in them. i am sure this facility was very nice in the 70's but has not been cared for since. The best part of this facility is the Starbucks just off the lobby and i don't drink coffee.