Property was taken from my room during a room transfer and disappeared. We contacted the hotel twice and they did not respond. When we tried to follow up we were hung up on before anyone actually said hello. I assume they think we are out of town and the best way to deal with it is to ignore it. It was simple inquiry, we weren’t asking for anything. Also noticed they overcharged me for a bottle of wine by £20.
Catherine
2025 年 4 月入住 1 晚
10/10 超赞
Catherine
2025 年 4 月 10 日
满意:清洁度、员工和服务、住宿条件和设施
Catherine
2025 年 4 月入住 1 晚
10/10 超赞
Robert,Parker
团体旅客
2025 年 4 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Five Star all the way. Staff went above and beyond on all requests.
Robert
2025 年 4 月入住 2 晚
10/10 超赞
Jefffey
与家人出行
2025 年 4 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is our third visit and it was nothing less than spectacular. The hotel and amenities are top-notch, the staff and customer service is second to none. The complementary breakfast is outstanding and the restaurants and pub are fantastic. The location cannot be beat. I can’t say enough positive things about each individual staff member who is beyond courteous, kind, and friendly. I cannot wait to return once again.
Jefffey
2025 年 4 月入住 4 晚
10/10 超赞
Shana
与家人出行
2025 年 4 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is beautiful and a bucket list for my husband. We had a view of the 18th hole and the ocean. Dinner at 18 was delicious. Thank you for a great vacation!
Shana
2025 年 4 月入住 1 晚
10/10 超赞
Dori
与配偶出行
2025 年 4 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Rusacks is the absolute best place to stay in St Andrews
Dori
2025 年 3 月入住 2 晚
10/10 超赞
jelica
与家人出行
2025 年 4 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a charming property with excellent service! Love it!
jelica
2025 年 3 月入住 1 晚
10/10 超赞
Christina
与家人出行
2025 年 3 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location. Got a balcony room facing Old Course and really enjoyed the stunning view. Breakfast during weekend was very slow and crowded. Weekday breakfasts were much more enjoyable. Gym is small. Room is decent size but somehow the bed is way too close to the closet that we couldn't even open the doors. Every elegant Scottish hotel.
Christina
2025 年 3 月入住 2 晚
8/10 还可以
EDWINA
2025 年 3 月 17 日
满意:住宿条件和设施
Great
EDWINA
2025 年 3 月入住 1 晚
10/10 超赞
Alysha
2025 年 3 月 9 日
Alysha
2025 年 3 月入住 1 晚
10/10 超赞
Philip
2025 年 2 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Iconic and well placed. Weird smell in hall and room closets.
Philip
2025 年 2 月入住 1 晚
8/10 还可以
Alexander
团体旅客
2025 年 2 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good overall. Shower temperatures need to be able to be set warmer and stronger.
Alexander
2025 年 2 月入住 1 晚
10/10 超赞
Heather
2025 年 2 月 3 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent weekend stay
Thoroughly enjoyed our 2 nights stay. Staff very friendly, room very spacious, views over Old Course fantastic and first class breakfasts.
Heather
2025 年 1 月入住 2 晚
6/10 一般
Linda
团体旅客
2025 年 1 月 21 日
满意:清洁度、员工和服务、服务设施
The hotel is beautiful but I had some issues. I made contact with the hotel to make them aware and received an apology.
I was not happy with something said at check-in, my shower handle came off and wardrobe door handle too. These were not fixed. The noise from upstairs, fridge and people banging on the hall way door prevented me sleeping. I had issues ordering breakfast due to a lack of menu in the room and reception not knowing what I could have.
My room was lovely other than what I mentioned above, the majority of the staff were friendly and the food good. I loved the smell of the coal fire every time I went to the reception area! I just expected better from a 5 star hotel.
I would not return at full price as I don’t trust that I wouldn’t have a similar experience.
Linda
2025 年 1 月入住 1 晚
10/10 超赞
Adrian
2025 年 1 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This place was absolutely beautiful. The rooms are stunning an the beds are so comfortable
Adrian
2025 年 1 月入住 1 晚
8/10 还可以
Neil
与配偶出行
2025 年 1 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel & staff, the hotel and bedrooms are full of character.
Neil
2024 年 12 月入住 2 晚
10/10 超赞
Richard
2025 年 1 月 19 日
满意:清洁度、员工和服务、住宿条件和设施
None
Richard
2025 年 1 月入住 1 晚
10/10 超赞
Jefffey
2025 年 1 月 12 日
Jefffey
2025 年 1 月入住 5 晚
10/10 超赞
Cory
与家人出行
2025 年 1 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was great and staff and amenities superb
Cory
2024 年 12 月入住 1 晚
10/10 超赞
WILLIAM
2024 年 12 月 31 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Holiday season 2 night break
Wonderful
WILLIAM
2024 年 12 月入住 2 晚
10/10 超赞
Natalie
与配偶出行
2024 年 12 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved our stay at the Rusacks. Thr room was beautiful and spacious with amazing views over the golf course and beach. Could relax in our room for hours. I had the most comfortable sleep even the pillows were a dream. The staff were all friendly, polite and welcoming. Would highly recommend going at Christmastime. The location is ideal close to the beach and the town. Thank you for a wonderful stay
Natalie
2024 年 12 月入住 1 晚
10/10 超赞
Nicola
2024 年 12 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nicola
2024 年 12 月入住 1 晚
10/10 超赞
Florence
2024 年 12 月 10 日
Florence
2024 年 9 月入住 3 晚
10/10 超赞
Kathryn
2024 年 12 月 8 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing staff!
I brought my husband here for his birthday and to play at St Andrew’s. The team at Rusacks made it such a memorable stay for us. They were very warm and welcoming from the offset and gave us a tour of facilities and a walk through of the grounds. They even had great quality clubs to lend him for his game. We were treated with a bottle of champagne to celebrate and a bag of treats for our pup. The room was beautiful with a great view of the old course. My husband was a big fan of the man sized towels and robes which many hotels miss out on. 5/5 would stay again thanks to the great team there!